siddaiahs2020
November 27, 2024
Mateus Boutique Hotel was a real gem in all respects in the heart of Panaji in the famous Fontainhas area. Right from calling them direct and talking to the lady in charge of reservations and overall supervision of the place Mrs. Cleta Fernandes to the other three members onsite, the warmth, care and hospitality was impeccable going over and beyond the call of the hospitality industry. The place has been beautifully refurbished retaining the old world charm and giving it a classic and quiet guest house feel with the well annointed nine rooms as opposed to a modern multi room and busy hotel. The place has a quiet dignity and feel to it. Mrs. Fernandes, was an epitome of genuine hospitality. When she heard that I felt that one of the lights above the bathroom mirror was dim she followed up and had it changed. Mr. Ashpak, the Manager onsite was wonderful in his quite and helpful manner and very respectful and friendly. Surya, the housekeeping staff member was very good in his friendly manner. Krishna, the breakfast chef/housekeeping member was good and friendly too. The entire team made Mateus feel genuinely a home away from home. They all combinedly treated you like a close relative come home to them. Need I say more!