Jalan Wolter Monginsidi No 60, Lolu Selatan, South Lolu, South Palu, Palu, Central Sulawesi, 94111, IndonesiaView Hotel Details
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ASTON PALU Hotel & Conference Center Guest Reviews
4.7/5
Amazing
39 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(39)
Positive reviews(36)
Reviews with photos/video(10)
Clean and tidy(5)
Located downtown(5)
Negative reviews(1)
Guest User
Superior Double or Twin Room
Stayed in Jul 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Staying in Aston never fails. Especially the breakfast. The taste good and a lot of varities. Recommended hotel in Palu.
Response from Property: Dear Mr./Mrs,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay at Aston and particularly appreciated our breakfast selection. Your kind words about the taste and variety mean a lot to us.We're thrilled to be your recommended hotel in Palu and look forward to welcoming you back for another enjoyable stay.Best Regards, Yuni Irawati Front Office Manager
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Guest User
Superior Double or Twin Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Nyaman
Response from Property: Dear Sir/Madam,
Thank you for sharing your positive review. We are very happy to hear that you found our place comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay.
Best Regards, Yuni Irawati Front Office Manager
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Quesst lim
Superior Double or Twin Room
Stayed in Oct 2024
Business travelers
9 review
3.7/5
Posted on Oct 16, 2024
This trip is a business trip, the hotel room quite nice for business short trip. It is a new hotel, I didn't take breakfast because I took early flight. The overall the cleaning and the facilities is new and nice place for stay.
Response from Property: Dear Mr. Quesst lim,Thank you for your review. We’re glad to hear that you found our hotel suitable for your business trip and appreciated the cleanliness and new facilities. We strive to create a comfortable environment for all our guests.We understand that your early flight prevented you from enjoying breakfast, and we hope you have the chance to try it on your next visit. We look forward to welcoming you back and providing you with another great experience.Best Regards, Yuni Irawati Front Office Manager
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Haleo
Superior Double or Twin Room
Stayed in Sep 2024
Business travelers
10 review
4.2/5
Very Good
Posted on Nov 26, 2024
Nice hotel, strangely organised and doesn't feel cosy but pleasant none the less
Response from Property: Dear Mr. Alastair Charles,Thank you for sharing your thoughts. We're glad you found our hotel pleasant, even though the organization and atmosphere didn't quite hit the mark for you. Your feedback is valuable, and we'll consider it as we strive to create a more inviting and cozy experience for our guests. We hope to welcome you back and provide an even better stay next time.Best Regards, Yuni Irawati Front Office Manager
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Guest User
Superior Room
Stayed in Apr 2024
Business travelers
2 review
2.5/5
Posted on Apr 23, 2024
1. Too bad, The gym is close at 7 pm for no reason.
2. No phone in the room and everything connected with google nest which is a disaster because unreliable . To call reception, google mostly answers “I don’t understand”. To call Resto is impossible. Basically, you have to go down to reception if need anything.
3. Shower flows from the top of the head and water always overflow and overly wet because no curtain or divider inside the bathroom.
4. Hotel charges bottle water in the room. Jar is provided and water available outside the room
5. Don’t swim because the smoking area is next to the pool. So everyone watches you while swimming.
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Response from Property: Dear Mr./Mrs.We truly appreciate your insights as they help us improve our services and facilities to better meet our guests' needs and expectations.We apologize for any inconvenience caused by the early closure of our gym. Your feedback regarding the operating hours is duly noted, and we will evaluate our schedule to ensure it aligns with our guests' preferences and schedules.We apologize for any difficulties you encountered with our communication system. Your comments regarding the Google Nest connectivity have been brought to our attention, and we have made improvements in that regard.Regarding the shower situation, we apologize for the inconvenience caused by the design of our bathrooms. Your feedback regarding the lack of a curtain or divider is valuable, and we will assess our options to minimize water overflow and enhance the overall shower experience for our guests.We regret any frustration caused by our bottled water policy. While we strive to provide convenience for our guests, we understand that our current offerings may not have met your expectations. We will review our policies to ensure they align with our guests' needs and preferences.Lastly, we apologize for any discomfort caused by the proximity of the smoking area to the pool. We understand the importance of providing a relaxing and enjoyable environment for our guests, and we will consider adjustments to our layout to minimize any inconvenience.Once again, thank you for the feedback you have provided to us. Your comments are invaluable to us as we continue to improve our services and facilities. We hope to welcome you back in the future and provide you with a more enjoyable stay experience.Best Regards, Yuni Irawati Front Office Manager
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Anonymous User
Superior Double or Twin Room
Stayed in Aug 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Sep 7, 2024
Great clean hotel, best location as well. Close to the center
Response from Property: Dear Mr./Mrs.Thank you so much for your kind words. We’re delighted to hear that you found our hotel clean and well-located. Being close to the center is something we’re proud of, and we’re glad it added to your experience. We hope to have the pleasure of welcoming you back soon.Best Regards, Yuni Irawati Front Office Manager
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dina
Superior Double or Twin Room
Stayed in Feb 2024
Travel with friends
155 review
4.0/5
Very Good
Posted on Apr 5, 2024
good hotel, nice staff , strategic location
Response from Property: Dear Mrs. Dina,Thank you for your positive feedback. We're delighted to know that you had a pleasant experience at Aston Palu. Providing excellent service and ensuring our guests feel welcome are our top priorities. We're also glad to hear that you found our location convenient for your needs. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Yuni Irawati Front Office Manager
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Guest User
Deluxe Double or Twin Room
Stayed in Jan 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 8, 2025
novry good
Response from Property: Dear Mr./Mrs.Thank you for your appreciation of Novry. We're delighted to hear that his service left a positive impression. We hope your experience continues to be enjoyable, and we look forward to welcoming you back soon.Best Regards, Yuni Irawati Front Office Manager
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Your BestMates
Superior Room
Stayed in Mar 2024
Business travelers
83 review
5.0/5
Outstanding
Posted on Apr 1, 2024
short trip
Response from Property: Dear Mr./Mrs Your BestMates,Thank you for taking the time to leave such a positive review. We're thrilled to hear that you enjoyed your experience. Your feedback is invaluable to us, and we hope to welcome you back again soon. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Best Regards, Yuni Irawati Front Office Manager
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Kian Jaya
Superior Room
Stayed in Nov 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The location in the city center is very strategic, the housekeeping concierge service and restaurant are very good, unfortunately the front desk staff are rigid with rules and cold, have no passion or are not sincere in serving with their hearts.
Original TextTranslated by Google
Response from Property: Bapak Kian Jaya Yang Terhormat,Terima kasih atas ulasan Bapak. Kami sangat senang mendengar bahwa lokasi, layanan housekeeping, concierge, dan restoran telah memenuhi harapan Bapak. Namun, kami juga menyesalkan bahwa pengalaman Bapak dengan tim front desk tidak sesuai dengan yang diharapkan.Masukan Bapak sangat berharga bagi kami untuk terus meningkatkan pelayanan. Kami akan memastikan tim front desk mendapatkan pembinaan lebih lanjut agar lebih fleksibel, hangat, dan melayani dengan sepenuh hati. Semoga kunjungan Bapak berikutnya di Aston Palu akan memberikan pengalaman yang jauh lebih memuaskan. Hormat Kami, Yuni Irawati Front Office Manager
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muhammad
Superior Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Very satisfying and comfortable
Original TextTranslated by Google
Response from Property: Bapak Muhammad Yang Terhormat,Terima kasih atas ulasan Bapak. Kami sangat senang mendengar bahwa Bapak merasa puas dan nyaman selama menginap. Kami berharap dapat menyambut Bapak kembali di kunjungan berikutnya.Hormat Kami, Yuni Irawati Front Office Manager
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budi budiono
Superior Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 10, 2025
This hotel is clean and the service is very good, strategic, recommended for those who often travel out of town.
Original TextTranslated by Google
Response from Property: Dear Mr. Budi Budiono,Thank you for your wonderful review. We're so glad to hear that you enjoyed the cleanliness, service, and strategic location of the hotel. We truly appreciate your recommendation and look forward to welcoming you again on your next visit.Best Regards, Yuni Irawati Front Office Manager
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Nur
Superior Double or Twin Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 14, 2024
A strategic hotel in the middle of the city, with really good facilities
Original TextTranslated by Google
Response from Property: Dear Mrs. Nur,
Thank you for taking the time to provide a positive review regarding your experience at Aston Palu. We are very happy to hear that you found our hotel's strategic location in the city center and enjoyed the facilities we provide.
Your input means a lot to us, and we are committed to continuing to provide the best service and facilities for all our guests. We hope to welcome you back to our hotel and provide you with an even better experience in the future.
Sincerely, Yuni Irawati Front Office Manager
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Thomas
Superior Double or Twin Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 6, 2024
A comfortable place in the center of Palu city.
Original TextTranslated by Google
Response from Property: Bapak Thomas Yang Terhormat,Terima kasih atas ulasan yang Bapak berikan. Kami senang mendengar bahwa Bapak merasa nyaman di tempat kami dan menyukai lokasi pusat kota Palu. Kami berharap dapat menyambut Bapak kembali untuk pengalaman menginap yang menyenangkan lainnya.Hormat Kami, Yuni Irawati Front Office Manager
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Guest User
Superior Double or Twin Room
Stayed in Sep 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Oct 1, 2024
Fatal flaw, the floor drain filter (afur) is very small, the cause of water pooling every time you shower, very annoying
Original TextTranslated by Google
Response from Property: Bapak/Ibu Yang Terhormat,Terima kasih atas ulasan yang Bapak/Ibu berikan. Kami mohon maaf atas ketidaknyamanan yang Bapak/Ibu alami terkait ukuran saringan pembuangan air di kamar mandi. Kami memahami bahwa hal ini sangat mengganggu, dan kami sudah menginstruksikan tim pemeliharaan untuk segera memperbaiki dan mengganti saringan pembuangan dengan yang lebih besar untuk mengatasi masalah genangan air. Terima kasih atas masukan berharga Bapak/Ibu, dan kami berharap bisa memberikan pengalaman yang lebih nyaman di kunjungan Bapak/Ibu berikutnya.Hormat Kami, Yuni Irawati Front Office Manager