ASTON PALU Hotel & Conference Center Reviews

Response from Property: Dear Mr./Mrs,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay at Aston and particularly appreciated our breakfast selection. Your kind words about the taste and variety mean a lot to us.We're thrilled to be your recommended hotel in Palu and look forward to welcoming you back for another enjoyable stay.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mr. Quesst lim,Thank you for your review. We’re glad to hear that you found our hotel suitable for your business trip and appreciated the cleanliness and new facilities. We strive to create a comfortable environment for all our guests.We understand that your early flight prevented you from enjoying breakfast, and we hope you have the chance to try it on your next visit. We look forward to welcoming you back and providing you with another great experience.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mr./Mrs.We truly appreciate your insights as they help us improve our services and facilities to better meet our guests' needs and expectations.We apologize for any inconvenience caused by the early closure of our gym. Your feedback regarding the operating hours is duly noted, and we will evaluate our schedule to ensure it aligns with our guests' preferences and schedules.We apologize for any difficulties you encountered with our communication system. Your comments regarding the Google Nest connectivity have been brought to our attention, and we have made improvements in that regard.Regarding the shower situation, we apologize for the inconvenience caused by the design of our bathrooms. Your feedback regarding the lack of a curtain or divider is valuable, and we will assess our options to minimize water overflow and enhance the overall shower experience for our guests.We regret any frustration caused by our bottled water policy. While we strive to provide convenience for our guests, we understand that our current offerings may not have met your expectations. We will review our policies to ensure they align with our guests' needs and preferences.Lastly, we apologize for any discomfort caused by the proximity of the smoking area to the pool. We understand the importance of providing a relaxing and enjoyable environment for our guests, and we will consider adjustments to our layout to minimize any inconvenience.Once again, thank you for the feedback you have provided to us. Your comments are invaluable to us as we continue to improve our services and facilities. We hope to welcome you back in the future and provide you with a more enjoyable stay experience.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mr./Mrs.Thank you so much for your kind words. We’re delighted to hear that you found our hotel clean and well-located. Being close to the center is something we’re proud of, and we’re glad it added to your experience. We hope to have the pleasure of welcoming you back soon.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mrs. Dina,Thank you for your positive feedback. We're delighted to know that you had a pleasant experience at Aston Palu. Providing excellent service and ensuring our guests feel welcome are our top priorities. We're also glad to hear that you found our location convenient for your needs. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mr./Mrs Your BestMates,Thank you for taking the time to leave such a positive review. We're thrilled to hear that you enjoyed your experience. Your feedback is invaluable to us, and we hope to welcome you back again soon. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Best Regards, Yuni Irawati Front Office Manager

Response from Property: Dear Mrs. Nur, Thank you for taking the time to provide a positive review regarding your experience at Aston Palu. We are very happy to hear that you found our hotel's strategic location in the city center and enjoyed the facilities we provide. Your input means a lot to us, and we are committed to continuing to provide the best service and facilities for all our guests. We hope to welcome you back to our hotel and provide you with an even better experience in the future. Sincerely, Yuni Irawati Front Office Manager

Response from Property: Dear Mr Alfa, Thank you so much for the great 5 star review. We are very happy to hear that you are satisfied with our hotel services, and we are very happy to know that you enjoyed the variety of breakfast menus. Providing satisfactory service and serving a varied breakfast menu is a top priority for us, and it really motivates us to get positive reviews like this. We are happy to be part of your enjoyable and memorable stay. Your review is an encouragement for our team to continue to maintain our high standards and continue to strive to provide the best service. If there is anything we can improve to improve your experience or if you have other suggestions, please don't hesitate to let us know. Thank you once again for your trust in choosing to stay with us. We hope to welcome you back on your next visit. Best regards, Yuni Irawati, Front Office Manager

Response from Property: Dear Mr. / Mrs.Thank you for the four-star review. We appreciate your feedback. If there's anything specific that you think we could improve upon to earn that fifth star next time, please let us know. Your input helps us enhance our service for all our customers.Best Regards, Yuni Irawati Front Office Manager