Hotels near MPSLC, Palo Alto

The hotel was extremely clean and service is really excellent. Location is very safe and convenient.

What a pleasant surprise! We traveled to the area for a medical appointment. I am a light sleeper and was looking for a place to stay that was not directly on busy El Camino Real. The Creekside Inn is a sprawling property with lots of character. It’s comprised of many buildings overlooking beautiful trees, flowering plants, and a (currently dry) creek bed. We had a deluxe king room that was scrupulously clean. The mini refrigerator and microwave were nice touches. The king bed was super comfortable, and the large shower in the bathroom featured a rain head shower head with great water pressure. We had a large patio overlooking a serene courtyard. Best of all, there was no traffic noise! I was disappointed that the deli onsite was closed on Sunday when we arrived, but there were several restaurants within walking distance. Staff were friendly and helpful. The only negative thing I can say is that the doors to the rooms are quite heavy so you can hear your neighbors coming and going. I’ve already booked my next reservation and this will be my new go-to

From the nearest car hotel to the location, the waiter at the front desk had a good attitude. I used the app to talk to him very smoothly. Check-in includes daily self-service reception at the reception, with slices of bread, milk, fruit, coffee, orange juice, cereal, etc. It is too convenient for me. Is the price expensive, who makes him in the center of the universe?

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

Very good location, you can walk to Stanford, there are many dining options around, good atmosphere, many young people, energetic, shopping mall is very close! Swimming pool, very comfortable,

The location is excellent - 5 minutes walk from the train station that goes to the San Francisco center. The rooms are good but a little ”tired.” At least ours was such.

We had to change hotels due to unexpectly extendeding our stay in Menlo Park. We drove to The Cottages to see the propertly and it was exceptionally clean, well landscaped, quiet and in a safe location. When inquiring about a room for that evening, I mentioned leaving our bags during the 3 hours between checking out from the prior hotel and check in. The person at the desk got the room ready 2.5 hrs early for us so we were able use it right away. In addition, there is complimentary laundry. The machines are full sized and the hotel had a supply of pods for guest use. The breakfast was very good - fresh fruit, chobani yogurts, small honeys, jams etc. This allowed me to eat (have celiac disease, gluten allergy) and my husband enjoyed the fresh spinach egg frittata and we both loved having cappucino (other coffee choices available 24/7). Also, there are several small touches that make this a relaxing, enjoyable stay - small candy dish, fresh water, towels rolled up on sun lounges by pool, fire pit that you can light for 15 minutes to 45 minutes without asking for assistance. We will definitely be returning.

Checked in about 13.30 the young guy at the front desk said our room wouldn’t be ready until 3pm, we was cool with that. About half an hour later he said our rooms was ready. Got our keys went to the room which was right round the back the room was dark dinghy and smelly. Went bk to the front desk and said we was not happy with our room, we would like to change to a room at the front and not the back he said ok but we would have to wait, we was cool with that. Got our second room which was still dark dinghy and smelly and round the back. Went bk to the front desk I said to I noticed WHITE PEOPLE checking in after us getting rooms at the front. Finally got our 3 room which was not much better the dirt on the coat rack was disgusting the TV remote was full of dirt. Hotel like theses should be closed down. DO NOT STAY HERE

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.