Urban Hostel Palma - Albergue Juvenil - Youth Hostel

It was the best

admired. The room is cleaned every day at 11am. You have to get out. You have two computers, restaurant. refrigerator. stove. Coffee machine. Plates and cutlery. TV in living room. I will go back without hesitation. i was three nights

Staff molto gentile e disponibile anche durante la notte: siamo arrivate alle 2 causa ritardo voli e non abbiamo avuto nessun problema a fare il check in. Camere pulite e con aria condizionata. La privacy non manca grazie alle tendine che separano dagli spazi comuni, ogni letto è dotato di presa usb e piccola luce. La colazione è varia (dolci, cereali, pane con prosciutto e formaggio, latte e caffè…) soddisfacente per essere gratis. Bagno piccolo ma pulito e funzionale. Esperienza in generale molto positiva, consiglio per un alloggio semplice e confortevole. Consiglio di portare un lucchetto così da poter chiudere i cassetti. Le finestre però non hanno le tende, quindi la mattina entra la luce.

I was surprised by this hostel. Very nice, clean and equipped with many comforts. Breakfast is also good. Excellent location in the center of Palma. Toilets and showers cleaned continuously and never found in terrible condition. I advise!

Good location, good facilities for a hostel. Good reception service (during the hours they are there), and breakfast included in the price in a good dining room. On the other hand, we have felt “Cheated”. Through Booking I reserved all the beds that made up 1 room for 8 people, and about 8 months in advance. Upon arrival at the hostel, they offered us room number 12, “you share a bathroom with number 13,” they said. Once inside, what was our surprise that, to get to room number 13, they had to go through ours!! The 12!! It looked like a previous hallway that they had taken advantage of. They were not able to relocate us, citing the fact that I reserved beds and not rooms, indicating that they had done us a favor. I remember that from booking I reserved the 8 beds in a single room, and many months in advance. If it contributes something, we were a group of 8 people who were around 40 years old each. Along with this, the air conditioning must be turned on/off from reception. We met at dawn on Saturday to turn it off, given that there is no one there after 11:30 p.m.

The hostel is well located, close to the historic center and in a neighborhood with several clubs. The staff at the front desk were not responsive at all, to very basic questions. There was a small "accident" in the room and they simply changed the room, without even apologizing. The common spaces are nice and the free breakfast included is a good thing. I advise the staff to put a little more effort into it.

The frenzy of the staff. Air conditioner in front of your head, no curtains, no kitchen, work in progress, ******, little cleanliness, no fridge. Unavailable staff, did not answer any questions saying they were busy.

We had booked for 3 from June 22 to 27, unfortunately the boss used Sur Booking and therefore canceled the reservations on the same day because he sold more rooms than he had. We found ourselves on the street at 7 p.m. Of course the boss does not take responsibility for his methods and lets his employees get by by remaining hidden behind their phone. Methods and behaviors that leave something to be desired, of course like any good scammer, he blames others. Go elsewhere if you want to be sure you have a roof over your head.

Good facilities, very central, everything of quality, but a small detail would be very appreciated.... The doors are heavy and with a very strong spring, so every time they open and close the slam is unbearable... I think that with some rubber bands on the frame would be an economical solution with a very grateful result... Thank you very much