Hotel Antigua Palma - Casa Noble

Very nice experice

We recently stayed at this hotel for two nights and, while it has some charming aspects, the overall experience fell short — especially considering the price of over €300 per night. The hotel positions itself as a 5-star property, but in reality, several details let it down and it simply doesn’t meet that standard. The classic room we stayed in had a very unusual layout. The bathroom area is semi open-plan, with only a glass door separating the shower and toilet. This setup might be manageable for couples, but if you’re staying with someone other than a partner, it’s awkward and lacking in privacy. The bed was made up of two singles pushed together, and the gap between them was noticeable and uncomfortable. There was no mattress topper provided either, which only made sleeping more difficult. Noise was another significant issue. Our room faced the narrow street, and with what seemed like single-glazed windows, we could hear everything from outside. Worse still, the courtyard just beyond the entrance amplified sounds — doors slamming and voices echoed through at all hours, making restful sleep difficult. For a hotel in this price range, you’d expect better soundproofing. We also encountered a series of smaller but frustrating issues. The TV remote didn’t work upon arrival, and we had to ask for a replacement. The minibar fridge was broken, which meant we couldn’t keep anything cool. While the staff did send up cold water and offered us a complimentary breakfast for one morning as an apology, it still felt like a letdown. Despite the menu stating 24-hour room service, when we asked the night manager about ordering, he mentioned the chef was about to leave. We managed to get a cheese board, but it didn’t feel like the full service promised. Additionally, there was no turndown service provided, which again is something you’d expect at this level. On the more positive side, the reception staff were very friendly, and we were welcomed with a glass of cava on arrival, which was a nice touch. The rooftop bar was a real highlight of the stay — a beautiful space with a lovely atmosphere. The bartender was excellent and created a great experience. The drinks were pricey, but the view and vibe made it worth it. The complimentary 45-minute spa session was a welcome bonus and provided a nice moment of relaxation. Breakfast was also enjoyable, but to be honest, had we not received it for free, we probably wouldn’t have paid for it separately. We enquired about room upgrade options but were told there weren’t any available, which was disappointing considering the issues we had during the stay. It’s clear that the hotel has potential — the reception and courtyard areas are beautifully designed, and the rooftop bar alone is worth visiting — but as a full package, it doesn’t deliver a true 5-star experience. Overall, we left feeling underwhelmed. The hotel is undeniably stylish in parts and has a unique charm, but the comfort, service, and attention to detail