Uptown Suites Extended Stay Tampa FL - Riverview

My name it Xavier and I thing this place is amazing, the rooms are very clean, and pretty you have many phone charger areas and everyone is so sweet and kind hearted. So definitely a 5 star hotel. Make that a 100

Would stay again

My only problem was a roach crawling on my bed, that ruined my stay, I went to bed anxious about it - I HATE roaches. However, everything else was fine the just need a regular, monthly exterminator

The rrom have everything you need for a short stay.

I booked an 8-night stay at Uptown Suites Extended Stay in Riverview, Florida starting Friday, April 11, 2025. The property claims to be smoke-free, yet the first room we were given reeked of cigarette smoke. We were moved to a second room, but it had a strong smell of dust — so bad that our 9-month-old son couldn’t sleep and kept sneezing throughout the night. On Saturday morning, I approached the front desk to discuss an early check-out and refund. I was told to contact *******, which I did. ******* spoke with the hotel and informed me that only the property manager, Titus W., could approve the refund — but he wouldn’t be in until Monday. We didn’t stay at the hotel the second night (Saturday) and instead slept at a friend’s house nearby, where our son slept just fine. We returned Sunday afternoon and again spent a sleepless night due to the poor air quality in the room. On Monday, I spoke to the front desk around 10:00 a.m. and was told the manager would be in shortly. After several attempts and delays, I finally spoke with Titus around 10:50 a.m. He told me to have ******* contact him directly and assured me that our check-out would count for that day. Not even 10 minutes later, ******* informed me the manager had “left for a conference” and wouldn’t return for another two hours. More contradictory responses followed throughout the day, and eventually, at 1:00 p.m., the front desk agreed to refund four of the remaining nights if we checked out then — not the five we were owed. We packed quickly and checked out around 2:00 p.m., but the front desk said they couldn’t provide a receipt and that the back office would process everything. To no one’s surprise, three hours later, I received a message from ******* saying the hotel had decided not to issue any refund at all. This has been one of the most dishonest and frustrating customer service experiences I’ve ever had. Uptown Suites Extended Stay and ******* should be avoided at all costs. They don’t honor their word, they dodge accountability, and they rely on stalling tactics and half-truths to avoid doing what’s right. If you care about your money, your time, or your health — especially if you're traveling with kids — stay away.

Staff and check-in was very professional and helpful. Room was not very good. It smelled and I had to get deodorant just to make it seem OK. Toilet didn’t refill very good. Very little pressure for water. FLOORING in room needed a lot of work a lot of the LVT was coming up Whether it was from overclean it or not putting down a protector to keep water from going between the joints, all the room floors if they’re this way needs to be redone.