Uptown Suites Extended Stay Tampa FL - Riverview

I was given a room that smells of smoke, I brought it to the receptionist, and she immediately changed the room to a better one. I'm grateful.

The entire hotel smells like pot you have to beg for an extra trash bag they give you one per day, you cannot have a second-guess because the sofa is a shape of a shrimp and tiny. I can go on and on, your choice

Worst stay ever. After checking in I was informed that my room would have a pest control treatment done the next day between 12-3. Was obviously not happy about that nor was I aware of it until after they had already charged my card. I informed the desk person that they would need to do the treatment after 1:30 and I was told that is fine and just let the pest control person to come back after 1:30 if they showed up earlier than that. Next day they are banging on the door at noon. I was in a meeting and my wife was the only one in the room. She told the guy to come back after 1:30 to do the treatment. A few minutes later the general manager came and attempted to force his way into the room and told my wife that if she didn’t let him in he would fine us and possibly ask us to leave the property. She would not give in to his intimidation and asked him to come back after 1:30. At 1:20 the pest control guy came back and my wife asked him to give her a couple minutes to get dressed. He was upset and just stormed off. Next day as we were coming back from the beach we find out that they locked us out of our room and refused to let us in until we paid the $50 fine. I told them that we would leave but we need to be reimbursed for the amount of nights we had already paid for but wouldn’t be staying there because of this and they refused any type of reimbursement. On top of all that the carpet in the room was completely disgusting and the flooring was peeling up. Stay away from here!!!

The whole resort was surprisingly clean and appeared to be a newer building. Those that appeared to be an extended stay were polite and quiet in the evening..

My stay was good.No major complaints. They only had one receptionist so check in was a little slow. The room was clean, but it also smelt a little musty. It still was a good value.

Horrible experience Upon arriving the room 306 was not on great condition the room had mold on the walls next to the bathroom. The toilet didnt have any water nor was the television working. I informed front desk Donna and i was moved to room 218 which was worst from all the upstairs guest loud noise of stomping jumping baming and loud music. I also informed front dest Donna multiple times and ask her multiple times to come to my room to hear it for her self which she did come after ibhad to ask again. I requested another room on a higher floor which she stated she had no rooms and nothing could be done due to the general manager of the propery being on vactoon returing on Monday June 2 2025. I requested anouther stay nit a refund. I never once had any prior complaints about this property i love this location always a great experience. Im very disappointed which my issue wasn't taken care as promise by front desk agent Donna who was working nor did she email the general manager with my complaint and request for another night credit. I had to speak with Myla which she did contact her and emailed the general manager and contacted himnper my request. I was not treat kind not was my issue resloved nor taking seriously per staff. Also the condition of room 306 was not noted nor removed from being check into by another guest until i informed Myla about my experience. All im requesting is to be treated fairly and due to the lacknof sleep and loud noise i just wanted to be compensated with another stay.