Hilton Grand Vacations Club Palm Desert

Nice

My wife and I had a couple of brief stays in March. The "service" attitude seemed lax. We arrived early – before 3:00 (Better traffic than we feared!) They said they would text me when the room was ready. I received no text. At 4:00, I checked, and the room was ready. When they gave me my keys, they did not tell me which building or which floor we were assigned until I asked. Although the number was 30xx, it was on the second floor, right next to 32xy. Very confusing! One elevator was out and heavily used by staff. The rooms were modern, clean, and comfortable, but kitchen counter space was minimal, and the bed was so close to the wall that a large person would have difficulty getting into that side of the bed. The pressure to attend a sales presentation was mercifully less than it sometimes has been. Overall, a convenient place to stay in a quiet location, but certainly could use some improved customer service!

Lovely facility. Not a big vacation factory. Vacation homes have a southwest theme and are very comfortable with everything you would need. General Manager (Ramiro) and all staff are very accommodating. If we ever needed anything it was delivered quickly with a smile. Grounds are beautiful too.