Hilton Grand Vacations Club Palm Desert

Embarc has been a family trip destination for years! This time I enjoyed it solo! Same great experience :) The service is amazing. Their staff is willing to lend a helping hand in everything and anything. I will continue to come here for years to come. This was my first time coming on a non-holiday week and it was the best ever! It was peaceful and quiet and a nice change of scenery. The people that come to stay at Embarc are always pleasant and friendly as well. Overall, a place to guarantee a pleasant vacation. Everything you need is in your room, and if you need extra kitchen supplies not equipped in the kitchen, it is just a call away to the front desk...easy! They have supplies stored away to keep sanitized due to covid that you can check out at the front desk, which are fun to pass the time. They have pool table supplies, air hockey, pickle ball, basketball and more. You can also choose which movie to show at their theater (a must do)! Highly recommend this place!!!!

Positives: 1) the grounds and pools are beautiful and beautifully maintained; 2) the unit we stayed in was immaculate and extremely well-stocked; 3) quiet, peaceful setting; 4) easy access to Palm Springs, Joshua Tree, and great hiking areas. Negatives (or just kind of oddities which other guests might be fine with): 1) after check-in, you are totally on your own -- think more Air B and B style rather than hotel style. Seriously. No one checked in to see if we needed fresh towels, more coffee, trash taken out, had questions about how to work anything, were still alive, etc. Not once the entire week we stayed. It was weird and unexpected but not tragic. I have stayed at hotels that cost 1/3 of this place and at least the trash gets taken out and coffee replenished. When we went to the front desk and specifically requested towels or tea bags or how to work something, items and information were cheerily handed over though so there's that; 2) second-floor units do not have elevators so this old lady recovering from knee surgery had to lug suitcases and grocery bags up and down a set of steep stairs the entire week (my bad for not checking ahead on this but now you are forewarned); 3) insane up charges for things like bike rentals; 4) the world's smallest gym, which was actually pretty crowded. It's just a trade-off on what you are looking for in a place to stay and a matter of knowing what to expect.

Booked via Hilton.com. Hilton even confirmed the reservation. Upon arrival was turned away Due that the room not being available and that we would be responsible for finding other accommodations elsewhere. We got no assistance with accommodations that night. We had 3m baby and family in tow.

Over $1700 for 3 nights. Beige tiled room with view of parking lot and a bathtub where the sofa should be. Empty minbar and $10 bottles of evian. Front desk amazingly slow. Poorly equipped fitness room. Amenities— what amenities? The towel? Restaurant/ bar too rowdy to eat in— my cousin’s watch even warned him about the decibel level. We had to leave. What a huge mistake to stay here.

We have been visiting this resort for over 20 years and it never disappoints. The amenities are great and the weather never lets you down in the valley. We had the grandkids with us so the pool visits were to the main pool that also has a kids pool that is under 2' deep.

Nicely done, a+ resort people are friendly good location, food store. Right around the corner. Easy access to I -10. Close to ******, living desert, supermarket, Walmart, right aid, Banks,..............very quiet and relaxing.

CONS: 1) No writing desk at all. I will repeat: NO WRITING DESK at all. Nowhere to put your laptop or paper pen. Even Motel 6 has a writing desk. 2) Too much LIGHT and no shades. How is this possible? See attached pictures as proof. 3) Adult swimming pool is the world's smallest pool. See attached picture again. It's like a jacuzzi-size pool. You cannot swim in this. 4) Crazy maintenance guy almost crashed into me with his golf cart at night. Didn't even apologize 5) The chair in the kitchen are too soft and will break your back. 6) Shower handles are worn out in all bathrooms. How is this possible? Luke-warm water. 7) In the mornings, the LOUD gardeners come to mow the golf course and area. For 2 HOURS. Non-stop illegal gardening equipment. VERY, VERY, VERY DISAPPOINTED. This is the worst Hilton Grand Vacations I've ever been to. It doesn't even have a separate sunken tub. I should have stayed at a Residence Inn. Will not stay here again. The one pro is this place is very quiet. I did worry about mountain lions and coyotes at night as it's in an elevated area. Anyway, enough. I could talk all night about how bad this place is, but won't. Front desk was great though.