Marriott's Shadow Ridge I-The Villages

we forgot a make up mirror, apple cable charger and gucci belt, contact hotel, they took a long time to called us back. We drove back and they said we only found the mirror. We are not anticipaing to ever come back.

Nightmare vacation by the manager who followed us making unprofessional and unnecessary comments about us . October was the dream come true coming to the desert at the west cost , but we ever expected it.. the security guard make a nightmare every single day in our stay at the villas. Sad experience by this guy.

Unprofessional behavior!! I wish I can give zero stars but this experience we had at this place October 2024 , a man who claimed to be the manager of this hotel it was a daily persecution of this man towards us, even outside the property, his intimidating and aggressive manner ruined our vacation, We Never has a person pointed a finger at us making serious accusations about us without this man knowing who we are. This man followed us even outside the hotel so obsessed and rude , I wanted to call the police but we were late for ours itinerary. Very sad experience just in this place because of this human being. He think is better than anyone because his job ! No way !!! Very sad experience.

We were supposed to go to Marco Island, but with the hurricane we didn’t want to add to the evacuation issues so we booked Palm Desert. Fabulous decision. This property is gorgeous, the people here are very friendly and helpful, and we have had a wonderful time with sun every day and a beautiful pool. Plenty to do in the area. We loved it so much that we have booked a 3 week stay in March 2025!

We are MVC owners and tried this property as our LAX kids could drive over and meet us. We all loved this property. We got a remodeled 2BR and it was beautiful. We grilled and made a lot of meals in the room as we had a one year old with us. The room had everything we needed to cook each day and a high chair on request for the baby. We were in bldg. 1100 and stayed on top floor as others recommended this so you don’t hear others beneath you. There was one bldg between us and the main pool so short walk. The main pool had a splash pad and kiddie pool for little ones. The rec center was nice though we didn’t use much with the one year old. It was a great week and we would definitely come back. The only negative I could give it would be that the food/bar service shut down at 6pm each night and 7pm on the weekends. Seems super early but I’m guessing it’s because it’s low season. Temperatures were soaring but we utilized pools in morning and night and it wasn’t bad at all.

I went with my family to this hotel, I am a Marriott associate. This is the first time I have met a rude guy at the front desk, his name is Richard. Since we arrived I asked him if we could upgrade our room bc I was with my family, it wouldn’t matter if I was going to pay more, however he said “NO WE DONT DO THAT IN HERE !!”. I work for Marriott and I know that they can do it, but its fine, what I can see is that he is in a relationship with his coworker the other front desk agent. She has curly hair with highlights. I’m saying this because I saw them outside at wing stop, I saw them doing their things that couples do and he just laughed when he saw me!! He asked me for my Marriott form by email and the internet wasn’t working and his partner told him just get the form number and he told her NO with a bad attitude. I couldn’t understand why he was acting like that. I hope the hotel takes action with Richard because he’s not treating the customers with respect and patience!! Besides the issues in the quality of customer service Richard provided us, I want to Shout out Byron he gave us good information about the installations that the hotel has!! Thanks Byron! Also thanks to Omar at the front desk, he was so kind at the end when I checked out And to the hotel I can see it’s beautiful with good installations and attractions we loved the game room and the pool!!

We went over this weekend with family, unfortunately the front desk person that checked us into the hotel wasn’t very nice, had a condescending attitude since we entered. His name is Richard was working with his girlfriend w curly hair with blonde highlights that night 9/7/24. Was condensing to another coworker of his when she tried to assist him with filling out a form. Best if someone else helps you when checking in. Omar and Byron the staff were very kind over all. The concierge woman on Sunday morning was amazing but unfortunately did not get her name. Hotel is good.