Holiday Inn Express Palestine

Very nice clean rooms. Extra towels, etc.. Keurig coffeemaker in rooms. Excellent coffee. Housekeeping very nice and accommodating. Brad front desk clerk/breakfast bar set up/ cook is fast and proficient. 6 plus years experience. Liz is very efficient at front desk. Patty comes in takes over breakfast bar and keeps it coming and hot. Coffee out 24/7. As a trucker very appreciated. Laundry works great, dries a full load with 3 pair of jeans. Plus when you are on the go Pool, heated jacuzzi and a nice gym.

This is the fourth time we have stayed at this Holiday Inn Express in Palestine. It’s the perfect spot, just a short drive from the Texas State Railroad Depot, which is where we take our annual Polar Express train ride. This HIE offers a convenient shuttle to the depot, more than adequate parking, clean and spacious rooms (request a suite!), and all-day hot chocolate and coffee. As an added bonus, during the Polar Express season, you can find the Polar Express Playing in the breakfast room with family board games to keep the little ones engaged. Definitely recommend to anyone visiting Palestine, Tx. Year-round. Jim and Liz were especially kind, patient, and attentive to make sure our stay was perfect!

It’s convenient to the Palestine Railroad Depot/Polar Express. One plus that is not mentioned in the property description, there is a tram style bus that has a daily shuttle for departures/returns of the train. The staff in all departments seemed friendly and available. The breakfast was excellent and they use the automatic pancake maker. Beds were good and the rooms were clean. The minuses: carpet and furniture were very dated. There obvious holes and damaged walls with amateurish repairs. Smoking is not allowed in the pool area. Ice is only available on the first floor. It took 5 days before the damage/incidental surcharge was credited back to my card.

I am a DAV 80% w/asthma so when walk into room it was heavy mold smell. plus black mold around tub/shower. sprayed alcohol into return air to clean room. help. plus inhaler. Noticed next morn white spots on head board. apparently some alcohol's drops floated to headboard leaving white spots they charge $175 to refinish head board. NOTHING to reimburse me for going to doc to get meds for asthma attack. Its they don/t care about DAV's. So calling for boycott of this place by all DAV's VFW.s and American Legionaries. breakfast had room full of workers who needed right guard badly first thing in morning BO at breakfasts.

A friend & I stayed at this Holiday Inn last weekend. We had requested an ADA room but, oh, what a major disappointment. First of all, let me say that Stacey at the front desk was most helpful and as accommodating as possible. The ADA rooms need to be upgraded immediately to be in compliance with the ADA Accessible Design requirements. There may not be a legal compulsion to be in compliance, but IHG seriously needs to consider their ADA rooms. The one we were in wasn't good at all. First of all, there was a bathtub. If someone is in a wheelchair by themselves, how do they get into the tub? There was a "seat" in the tub that kind of folded out, but it was weak and to sit on it was almost like a cheap carnival ride. The hand held shower head, was ok, but no handrails on the outside wall to hold onto when stepping out of the tub. Also, nothing on the bottom of the tub to prevent falling. The bottom of the tub was slippery. The toilet seat was too low to the ground and wiggled when you sat on it and got up. According to ADA government rules, the toilet needs to be at least 17" from the floor. It definitely was not. We asked for another room but were told there wasn't one available....until the last night of our stay. One of the best things about this hotel was the breakfast. So many great choices and REAL bacon, not the microwave stuff or bacon in it's own grease. Lots of bread choices, a pancake maker, oatmeal....just one of the best breakfasts in a hotel that I've experienced, including Marriott hotels, and I travel a lot. The ladies who did the breakfast did a very good job. Kudos to them. The hotel is clean & in a good location. Please, IHG, upgrade your ADA rooms to comply with government standards.

The older lady at the front desk this morning was rude! She asked about breakfast and I told her todays was okay but yesterday was awful. Her only comment was “I wasn’t here and that’s why”. No apology or offer to look into the situation!! Yesterday breakfast was cold, day old,cold decaf coffee, ran out of potatoes at 7:45 am and attendant shrugged and didn’t care. Today was better (except nasty gravy). Room was clean and comfy but won’t stay again due to rudeness.

This motel, hands down is the worst place to stay. We were a group of 16 staying in 4 rooms. Two of my adult children had to move to different rooms because the air conditioners were not working and all 4 of our rooms were infested with german roaches to the point they were crawling out of the alarm clock and crawling up the walls. The "pillow top" mattresses were not pillow top but felt like plywood. Baseboards were gunky with I don't even want to know what, and all of our rooms smelled like urine. It was absolutely disgusting and had we had another place to go to we certainly would have. I would not recommend this motel to anyone. Rather it needs to be condemned and seriously updated. 4 outlets in room, 2 of which did not work. Rust spots in tub, toilet and lavatory. No USB in any room. We would have been better off sleeping in our cars except for the partying taking place in the parking lot at 2 am.

Great hotel. Clean and the staff were awesome. Will stay again next year. Breakfast was good as well. Safe location. Thanks to the young man and lady that checked us in on July 1. The were kind to put the cake in the refrigerator until we needed it the next day.

Upon arrival we were greeted by a friendly staff. Since I don’t travel/pack lightly, it’s always nice to have access to a luggage cart for easy unloading and loading. The bed was comfortable and having access to the shower amenities was a nice plus. The breakfast choice selection was good as well as the quality of the food. Great location with easy access to the downtown area and nearby restaurants.