Hampton Inn & Suites Palestine

We stayed in April for my mother in law’s funeral. First impression was not good as the hotel was under complete renovation inside and out and the rates were very high. Things went from bad to worse. The first night my shower went from hot to cold and my husband stepped on a carpet tack where the carpet was frayed barefooted. I reported these incidents on the chat feature. I received no response. The next morning my husband reported this to the front desk. That afternoon we reported it again and added the complaint of sugar ants in our kitchen. I was informed the hotel does not have kitchens and you have to let the water run before it will be hot (although it went from hot to cold). The desk agent spoke to someone about the issues and came back saying, grudgingly, that we could have our first night compensated and we could check out. We couldn’t check out. We were having a funeral the next day and our other family members were also staying there. That afternoon someone finally came in to work on the carpet tack. Turns out there were several because they were still there after the hammering. At check out the next morning the bill did not show compensation for the first night. I asked about it and was told I’d need to call the manager on Monday. I tried this twice but the manager was not there. I had to go through Hilton to get the compensation and was told I would be contacted by the hotel within three days. I was not. I later wrote an email to hotel management asking for points as a goodwill gesture or a response at the very least. I did not receive either. This was our second stay at the hotel and I guess it will be our last.

I don't make it a habit to write ad copy. Location was convenient to the event we were attending, but the parking wasn't great and the construction was annoying. One of the adjacent rooms apparently had to sleep with the TV on. I suggest they add better sound-proofing

Renovating Too much construction interference. Should close for renovations rather than forcing guests to unknowingly deal with the inconveniences.

At the time we went they were remodeling. When it gets done it should be great. They had finished our room and it was wonderful.

hotel was under construction and we were not informed prior. many facilities were unavailable and establishment inside and out was dirty and noisy.

Friday night. Really good Hampton. On par with most Hamptons. Be aware that to the left of the picture there's a railroad track, and trains come through frequently, which might keep you up at night. If it matters, you're a 10-minute drive to downtown. Room was very clean. Bed fine. The free breakfast could be improve with more options.