Gradiali Wellness and SPA

Prime Location: The hotel offers a prime location surrounded by a pine forest and is close to the Baltic Sea, creating a serene and relaxing atmosphere.

Reception workers are a nightmare to deal with. Me and my newly wed wife came here to spend a weekend after our wedding event, expecting it to be a romantic getaway after a stressful period of wedding planning. Just as we arrived (6.5hrs car drive) my wife came in for a check in. She was given the keycards and the receptionist asked where we had come from. That was all of the interaction - no guidelines on how to get to our room, what are the buffets and spas opening times, not even a little bit of marketing of the procedures they can offer in wellness center. Kind of annoyed i brought the luggage to our room and went back to gather the intel - for a 4.5 star hotel you expect staff to act accordingly and treat you with a bit more respect. Once i've finished interrogating the receptionist we walked off to have a meal in the buffet. Surprisingly enough the food is to die for, plenty of options to choose from, all scrumptious. I even went for seconds and thirds (also the dessert 🍪). Well done kitchen staff you truly outdone yourself 🥹❤️ Since i already had good food in me, i felt generously rested after the trip and thought ill give another go at trying to find a common ground with the receptionists. Whilst i walked to the reception desk i thought of an idea that id like to surprise my wife with, given its our first weekend as a married couple. I thought to ask and organize a tiny spa treatment - some facial masks, some snacks and drinks that could be brought up to our room, which id buy myself beforehand. To my surprise when asked about something like this don't expect them to have any sense of humane treatment.. i was told that they are only responsible for the bookings and they don't do anything else.Not gonna lie, still shocked to my core, in all my hotel experiences even a two star hotel can manage something simple like that. Feeling defeated i kindly apologized for the disruption and said that s fine ill manage to do it myself (even though it will be way harder to make it a surprise) Sorry for making a yapper post, just wanted to tell other people, yes the food is out of this world, and yes spa amenities are nice and new, just dont expect any going beyond the definition of receptionists, or should i say - room availability validators, since receptionist is too difficult of a role for them to handle.

Although the SPA area is modern, clean and aesthetically pleasing, the overall level of service and attitude towards the guest did not meet the hotel’s positioning or even the basic standards of hospitality. We stayed for just one night – as Klaipėda residents, we chose to stay in Palanga for one clear reason: to enjoy the pool and sauna area without rushing, both on the day of arrival and the day of departure. The voucher was purchased via noriunoriunorius.lt, which clearly stated: “2 hours per day in the pool and sauna area for 2 people.” Upon arrival at 15:00, we waited in line for around 40 minutes. Understandable, given it’s the beginning of the season and guest flow is high. However, during check-in, when we asked about a bathrobe and crib for our child, we were assured everything would be provided. Unfortunately, neither was in the room. Calls to the reception went unanswered. I went in person – they promised to deliver. An hour passed – nothing. I went back again and had to find everything myself. The following morning, after breakfast, as expected, we were preparing to go to the pool. Only then were we informed that the pool and sauna area would open at 12:00, which coincided with our scheduled check-out time. We had received no prior notice – neither during check-in nor afterwards. Reception staff admitted they had only learned about it that same morning. Situations like this directly contradict the hotel’s own published rules, which state that guests must be informed in advance via the official website of any changes to the operational hours of wellness areas. When we requested to extend our stay by a couple of hours so we could actually use the service we paid for, the situation was taken over by administrator Evelina. Instead of offering a constructive solution, she stated that the pool was only included for 2 hours total during the entire stay. This, however, is a clearly misleading interpretation that does not align with a reasonable guest expectation. The wording of the voucher specifically says “2 hours per day.” Logically and by industry standard, this means 2 hours on the day of arrival and 2 hours on the day of departure – the two calendar days the guest is actually staying at the hotel. If the intent was to offer a one-time 2-hour visit for the entire stay, it should have been clearly stated as “2 hours per stay.” It was not – and therefore interpreting this to the hotel’s advantage is unfair and misleading to the customer. In other words – the service was partially withheld, key changes were not communicated, and staff were unprepared to offer any reasonable solution. To summarize: – Customer service was fragmented and uncoordinated. – Communication about service changes was insufficient. – The voucher conditions were interpreted unilaterally in the hotel’s favor. – Staff communication was formally polite, but entirely unhelpful. I consider this a serious lapse in service professionalism – particularly for a hotel th