GrandTour34021513631
January 28, 2025
We had an amazing stay at Araiya from 26th to 28th January in Room 201. The property is beautiful, the food was delicious, and the spa was relaxing. We were here to celebrate out 10th anniversary. However, we had one minor issue. We were traveling with a maid and had clarified meal arrangements beforehand. While the charges were mentioned, it wasn’t specified that even sharing food would incur extra costs. On the last day, our maid shared a paratha with my daughter at breakfast, which led to repeated reminders from a restaurant staff member about additional charges, even for small portions like a piece of bread. While the staff member was polite in his tone, such rigidity felt unnecessary and doesn’t align with the spirit of hospitality. On a positive note, Anshul from reception was kind and professional in resolving the matter, and the housekeeping staff, Abhishek, was very helpful and polite throughout our stay. Overall, it was a wonderful experience, but addressing such concerns with more flexibility would enhance the guest experience.