Guest User
November 21, 2024
Firstly, the good things: The hotel and more specifically the grounds/location are really stunning! You can see that great effort has gone into renovating the complex and maintaining it to a high standard. Staff were friendly and helpful (despite the presence of a communication barrier sometimes). The main concern: The one thing I would say needs work/substantial improvement however is the restaurant; in particular creating some sort of awareness of Food Safety and Hygiene.... A buffet with uncovered meats, fruits and dairy in 28 degrees Celsius for 3 hours, with all windows and doors open, is not appropriate; illustrated by the swarms of flies (i.e vectors of disease) around the food. The low point was on one morning, I cut a bread roll in half to make a sandwich also, to be horrified by the site of a larvae in the centre of the roll. None of this is safe, appropriate or acceptable in a hotel that charges "luxurious 5 star hotel" prices. The hotel has huge potential but unfortunately considerable work is still needed to justify charging such a price!