Guest User
June 4, 2024
When checking in, we encountered something very speechless. When we were about to check in and open the door of the room we had arranged, we saw someone walk out of our room. We were really shocked. We went back to the front desk to report the situation. The front desk actually said that when we checked in, someone with a name very similar to ours took our hotel order without seeing it clearly and let others sign it. The key point is that this assistant manager’s name is Desiree!!! She also said very confidently that it was handled by her. She said that because the names were similar, there were many people who handled it and she didn’t check the names clearly. She apologized in a very high-sounding and perfunctory manner. This attitude, tone and expression can easily make people think of discrimination issues! Very upset! Afterwards, we complained to the hotel customer service phone and waited for the hotel to reply to the call later! What I want to say is that although this incident did not affect the use of our card, Desiree’s attitude made our experience of the hotel quite bad! !
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