Aria Claros Beach & Spa Resort – All Inclusive 24H

Terrible place for a family with children. Everything is dirty, you can see that the hotel is older, they don't take care of it, they don't clean it properly, there is water dripping from the ceilings everywhere (probably from the air conditioning), dirty equipment that has been used for generations. Just a shock. 6 families of us arrived there in the morning and we were all horrified and asked our travel agency to immediately move us. The rooms are old, dirty, there is a refrigerator, but it doesn't cool, there is mold in the shower and on the sink in the bathroom, no one has washed it properly for a long time. They cleaned our room with dirty water, which they used to wash about 15 rooms before. The sewage in the rooms and in the entire area stank, because they water the garden with sewage water. The mattress on the bed was so-so, you could sleep on it. The bed linen was poorly washed, although it was clean, but there were stains there for probably the whole season. The food was the same all the time. Breakfast was poor, the same, one type of yogurt, there were 4 types of Turkish pastries and it was inedible, about 20 types of cheese but the same every day, some didn't taste good, others were good, no ham or normal cheese like we are used to at home, only 4 types of fruit (some were already put out rotten), from vegetables only tomato and cucumber. Lunch and dinner were the same - meat and always spicy, always without salt, mashed potatoes from powder, every evening there were fries or baked potatoes from the freezer. Zero choice for the child. The plates and glasses were dirty, the cutlery the same. The chairs and tables were also dirty, they wiped it with some kind of chemical and a dirty cloth, the same from morning to evening. AND THERE ARE FLIES EVERYWHERE, LITERALLY EVERYWHERE, IN THE ROOMS, ON THE BEACH AND ESPECIALLY ON THE FOOD AND IN THE FOOD. And cats walk around in the dining room and eat food from the table that people left unfinished on the table or just ran off to get their drinks. They were constantly burning Turkish coffee in the dining room because of the flies, but even the foul smell didn't scare them away. We covered our food with napkins so that flies wouldn't sit on it. There is a fitness center in the hotel, but there is no air conditioning and the machines are in terrible condition, some don't even work. The beach was dirty, the sand was full of cigarette butts, needles from the trees that stung your feet, the deckchairs were pushed together so that you sat in each other's arms and EVERYONE was smoking one after another and you were breathing it when you wanted to sit on the beach. Only the sea was clean, relatively warm, because it was shallow. Towards the end of holidays grass came and there was a lot of it right by the shore. The staff was slow and some were even rude. Never again Turkey, this hotel is a maximum of 2.5 stars, it is definitely not 5 stars. The hotel is on a cliff and everywhere you have to go down

Our first time in Turkey, probably our last. We enjoyed size of the hotel and services as waterslides and nice beach. Unfortunately, all of our family members had stomach problems, must have been from water or food in the hotel. Invasion of flies in the dining area. Tho, lot of our time wasted in the room.

Just arrived back from a week at the Aria Claros hotel and spa. After reflecting on our week it’s 100% somewhere we would not return. The disappointing parts (and there are quite a few)! The food hall was always very busy, some days you struggled to find a seat. The food is bland, cold, watery and always the same stuff served. There are flies everywhere crawling over the food And there had been multiple outbreaks of food poisoning including my husband who went down with food poisoning on our last day. This made the local news whilst we were there as the cases were high!! And word of warning.. we wouldn’t recommend the Italian restaurant within the hotel we were shown to our table to be confronted by our starters that had been left on the table ready for us, but these had multiple amounts of flies crawling all in it and no idea as to how long they had been sat there in the heat? The buggies that cart you around the resort.. unless you’re German or Turkish you won’t get one! It became very apparent that these buggies are very much for the nationalities above and when your English you get left waiting for ages, asked to get off to let the other Turkish families in or taken on big detours to drop them off first! They also drive at ridiculous speeds normally one handed and with a mobile phone in the other.. how there hasn’t been an accident I have no clue!! The report itself is looking tired! The pool areas are dirty, scum lines on all the walls of the pool, broken tiles, broken sunbeds. Hotel rooms are small and basic with the worst hard uncomfortable beds. The gym has seen better days, broken equipment, seat pads that look like they have had a pack of rats attack them. The spa area was nice however we paid extra to use the hot tub within the spa.. but totally disappointed as it was stone cold, we were told they don’t bother heating it (would have been nice to have been told that before we booked) we wouldn’t have bothered! The reception team are a bunch of kids, who most of all don’t speak English so good luck trying the get them to help with anything they can’t even understand what your saying! Free WiFi on site however is weak and barely works!! There is almost no signal anywhere which is frustrating. The hotel is in the middle of nowhere, very remote! Wish we had known this! To go anywhere outside of the hotel is a paid taxi drive away. The shops on site are expensive and out there prices up as they know people have no other choice to go elsewhere! The good bits (there isn’t much) The Entertainment team were all very good, lovely bunch of people who try very hard to make activities fun! They work very long hours and are not treated the best by management. The shows in the evening are good, the seating in theatre area is up high and in darkness so be careful when navigating your way around! And don’t go before 10 or you have to sit through hours of kid dancing and raffle prizes.. it’s sooooo boring!! Sp

We just got back from a week at this resort, we had a great time. A week was enough as there is nothing else locally unless doing paid trips etc.. but it was a good place to relax. It says it’s a 5 star hotel but in my opinion it on a par with other 4 star hotels I have been to with similar amenities. So I will run through the good, and bot so good. Check in was very efficient and we had a sea view room in one of the apartment blocks. The room was clean and tidy but not luxury. Plenty of space for 5. Rooms were cleaned daily and fridge was stocked daily with bottles of water, ideal. The hotel sits in its own bay on a hillside location. I liked the hills as got my daily steps in but if you want to be lazy or are less able to walk there are electric carts that can take you about. The pool areas were really good and there were plenty of beds including lots under trees by the kiddies section. The main pool are was clean and plenty of beds but unless you got there early any beds with shade were quickly snapped up. The hotel put more beds and shades out towards the end of the week at the main pool. People were leaving towels out before 7am and not returning until lunch time which was a bit annoying. The water park was fun and was well manned. At first all I could hear was the lifeguards whistle which could be a bit annoying but then I saw why, people seem to have a lack of hearing when they are being asked to vacate the bottom of the slides so they have to use their whistles to get their attention. I also saw the lifeguards enter the water twice on one morning as parents seem to let their kids down the slides even if they can’t swim or have appropriate aids on. The not so good, we chose the hotel as it has a gym. But let’s just say it has seen better days, the equipment was well worn, and some seemed to be falling apart or didn’t work. Couple this with the fact it was filthy it was really disappointing, and at times it was busy so it does get used. The rest of the hotel is really clean so not sure why they would allow this area to be so neglected. Also, don’t bother with mini golf, it’s so neglected it’s unplayable. As for food, it was an eclectic mix at times but what we had was tasty. I was glad they didn’t serve chicken nuggets everyday as it made my kids try some other things. Some areas had biggish queues like the grill area outside but they moved fairly quickly. We used 2 of the a la carte restaurants and we had really nice meals so recommend these. But when you book you have to pre-order your food with guest relations. The snack bars were good and each had slightly different theme. The main restaurant is big with food spread out so can be quite hard to find some things, but after the first day it was easy to navigate. The beach was great, lots of bed a shades and the water was lovely. There are water sports if you wanted to try them most at an additional cost but this is normal. There are showers and changing areas at the beach wh

Im here with my familiy and everthing is good, food is nice, the view is amazing staff is smiling and helping All the time, guest relations is very good thanks to the Mr.Cagri for helping me anytime i need and assistance, i loved everything so far.!

We joined RSD tour from London. We are really enjoying Aruas Claros and love the facilities in the hotel. Food is amazing and hygienic. I do admire the staff clean the floors abd clear the tables all the time. Service is A1. Weather has been so beautiful. We are enjoying and sad we have to leave. I am definitely coming back here