Aria Claros Beach & Spa Resort – All Inclusive 24H

Me, my husband and son are still here and it’s our 4th day of staying at this hotel. On the second day my son fallen ill after his dinner and kept throwing up evening and night. I want to say thank you to Sevgi ( cleaning lady ), who changed the dirty sheets following morning and gave me some extra paper to wipe the floor in case of more sick accidents. Had to go to the pharmacy, which is located about 10 minutes bus ride in Ozdere nearby. Still he’s not fully recovered and on the top of that my husband got ill with upset stomach too. Yesterday we went to A-La Carte Fish Restaurant ( located on the ground floor ) and when my son got his plate - an alive insect /bug was sitting stuck on the pasta, which made things even worse ( picture below ). Calamari was not edible , not cooked properly and we’ve sent it back to the kitchen. One of the worst restaurants I’ve ever been to. And I am between them both running around hotel-pharmacy-hotel trying to make them feel better 😢. One of the biggest problems here is flies ! Yes flies are everywhere - especially it’s almost impossible to eat at the main restaurant as they crawl / sit on the food, which is uncovered. No wonder why many people write reviews about being sick here as Hygiene Standards are very poor. Staff here is fine, lots of training from the customer service is needed as the way they answer to you may sound rather rude and impolite ( I think mainly because English is not their first language and that’s understandable) . The only good thing here is location and the sea, and that’s all about it. But sea is everywhere you go around Turkey and I am sure there are many hotels to choose from next time. Having said this all , i wouldn’t recommend people to come here if they don’t want to risk their health with food poisoning, which seems to be the very common amongst the people staying here. I don’t think this hotel is qualified to be rated a 5 star one, I’d give it a 3.5 stars maximum until they improve their services from every corner. I am so sorry to have written this review but so far - it’s been one of our unlucky/sad experiences on holiday. Kind regards, Zhanna

The room are so bad the food is not good making people throw up the amount of people I've seen throw up i dont get why this place is a five star theres barely any hospitality the room state in the bungalows is horrible the smell is bad the bathrooms or old and dirty the stuff in the bathrooms are broken its not fair for other beacause they even refuse to move your room and also help your situation and help others instead of the people complaining what I've seen from staff is favouritism im not sure if they like people who speak English or whatever but they definitely dont like it when me or my family complain and talk to them even my baby cousin who is just months old threw up because of the dirty state of this hotel is say this hotel has to be a three star but there's other way they could improve by. 1. Rooms: Upgrading the bathrooms changing the sheets of the bed when people leave after make sure its nice comfy for people to sleep in it. 2. Food: Make sure the staff who cook the food wear gloves I've seen staff sneeze dont use the gloves and also wipe there nose sweat and they touch the food so be mindful and remind to wear gloves. 3. Entertainment courses: I've seen the golf court and tennis area there in poor situation and needs Upgrading because you guys hould have the responsibility to clean and upgrade the Entertainment Courses. 4: bathrooms: need to be clean every hour at least beacause what I have seen is disgusting. That's all bye