Holiday Inn Owensboro Riverfront

Location: Highly praised for proximity to venues and ease of access.

The location of the hotel is really nice, the riverfront view is beautiful. However the rooms are not very clean. There are dirt stains on the walls and carpet. I walked into the bathroom to a strong odor of urine, the bathroom floor had hair all over it, and the tub had hair and a ring of dirt around it. And the sink was stopped up with hair in it as well. I checked the beds and there were strings of hair, went down to request additional blankets, and was handed blankets with pizza sauce on it. I literally had to go to Walmart to get Urine spray and bleach to get the bad smell out and that still did not work. My husband went down the next morning and spoke with a general manager Nick and was told that the room would be cleaned again. When we came back the room, it was not really cleaned and the trash from the trash cans was dump into the toilet causing the toilet to get stopped up. My husband spoke with the staff again and was told they were not sure why the trash was dump in the toilet, and was told that they would be sure to clean the room when we leave. I’m guess someone thought that we were gone at 2:45 in the morning because someone tried entering our room. So happy we had the deadbolt on the door! We informed the front desk about the incident and was told that the cameras don’t work on the 4th floor. don’t sleep at this place! Because the hotel is obviously understaff and can’t meet the needs of their consumers. And to accommodate us, we were given free breakfast passes, free snacks, and reward points however after spending over 1,000 for two rooms that was not enough! Never again will I use the holiday INN… This is my first and last time!

I had trouble getting my PC and phone to connect to the WIFI, but Amanda at the front desk patiently figured it out … thanks Amanda!