Guest User
January 31, 2023
We arrived at the hotel at night, after an exhausting trip of almost 8 hours, and the elevators were out of order. We were accommodated on the third floor and had to carry our bags up. There was no one to carry them, and the receptionist, very helpful, offered to carry them. We declined because it was not her job and there should have been a porter to do it. There were 4 adults, 3 of whom were elderly, one of whom was 85 years old. I then asked that they at least not charge the daily rate for our dog, who did not dirty or damage anything in the hotel, to compensate for the inconvenience. No! They were adamant, claiming that it was for cleaning. The room had an air conditioner that was supposed to work at 26 degrees, but it did not work as it should. In addition to being tired, we had a very unpleasant night because of the cold. I hated it. I thought that the people who run the hotel only care about profits and have no empathy for the guests.
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