Tokachigawa Moor Onsen Seijyakubow

I have stayed at over 50 onsen resorts in the past, and unfortunately, this was the most disappointing experience I've encountered across Japan, especially considering the subpar dinner included. The resort certainly impresses with its facilities (rooms and onsen) and the price tag suggests a premium offering. However, the service aspect, particularly in the restaurant (staff demeanor, food quality, and overall service) was severely lacking. Regrettably, I made the decision to extend my stay by one night before checking in, a decision I immediately regretted after my first dinner at their restaurant. Both the quality and quantity of the food were inadequate. Issues began at check-in. Although the hotel's website advertised that direct bookings allowed for a late checkout at noon, the check-in staff insisted on an 11 AM checkout. It was only after showing email proof that they reluctantly agreed to extend it to noon, which felt rather dishonest. The spa staff were overly aggressive with sales tactics right after photocopying my passport, pushing for a massage/spa package. Despite declining politely, I was repeatedly asked to reconsider for the following day. Such pushy sales tactics are unbecoming of a reputed onsen hotel. The first night's dinner was a disaster, with food quality comparable to that of a convenience store, including the dessert. I requested an upgraded dinner for the following night, which they agreed to, but at a significantly higher price than listed on their website. Although the food quality on the second night met the standards of an onsen hotel, the dishonesty continued. Despite paying for an upgraded menu that was supposed to include crab and a different main course, the crab was absent from the menu. It was only after I inquired that they admitted to forgetting to print it. Breakfast the next morning was also unremarkable. I made a specific request, in both English and Japanese, to have dessert served with tea so I could return to my room for another onsen session. Despite my clear instructions, the dessert and tea never arrived, and when I inquired, the staff claimed they were waiting for further instructions from me. Overall, this experience was not worth the high price tag. The restaurant staff were unprofessional, with poor communication among them, which meant my requests were not relayed properly. I cannot recommend this hotel based on my experience.