Spa Hotels in Oswiecim County

”Special place for you”, those where the exact words when we arrived there, with a 2 months in advance pre-booked parcel (blue zone) and 50% payment. We had arrived quite late and tired and didn't had the chance (and even consider a scam) to check the change of ”parcel” that they've made to us due to ”a competition on the lake and we are fully” (but ”fully” should included us, because WE HAVE PAYED IN ADVANCE AND HAD A RESERVATION). Keep in mind that we have booked and pay 50% (even if on their papers it's says that the parcels shouldn't be pay in advance, they still request to charge in advance), but enough with the words.. here are the photos. It was our first contact with Poland, as you can imagine how we've left the country :) Definitely NOT recommend the staff and services, very unprofessional, rigid and not customer oriented. To prevent any possible fake reply: We didn't had any refunds for the first night when we stayed in that ”jungle”. They just let us pick a parcel within the main camping following day when we get there with big complains forall of this, still finding excuses that there was a competition. Irreal.

Hotel is amazing. Good breakfast included with stay, but not much variety to choose from. Restaurant set up was a bit strange. Website lists 3 but there was only 1 location. Whatever you do DO NOT get a Thai massage! They use their full body weight and do not adjust the amount of pressure they use. I’m 5 ft 6 inches and 125 pounds (58 kg) the masseuse weighed more than I do. After less than 2 minutes I had to stop the massage because it was SO painful. I asked her to use less pressure and she just kept saying “traditional Thai massage is deep pressure” I ended up having to pay more money for a different massage instead of her just reducing the pressure she was using. See posted pictures of my husband’s back after his massage and my arm.

We visited the hotel at the beginning of September, unfortunately my son broke his arm practically right after entering the inflatable playground. We have signed a consent to use the attractions. After the whole incident, we asked the manager if the hotel had a policy and if there was a chance to take advantage of it. Manager assured us that he would make every effort to help us (quite serious fracture requiring long rehabilitation). He promised to check if we had a chance for compensation despite the signed declaration. Mr. Wojciech cheated for 3 months that he was waiting for an answer in our case, another time that he was overworked and forgot. We have received a message several times that he has already received an answer and is sending it to us. Eventually the Mr. Wojciech stopped answering the phone and answering. We are disappointed in the way we have been treated. How can you deceive someone for so long? We are sorry that we have been lied to for so long in such a difficult situation. It would suffice to answer. What was this dragging of the topic supposed to do? Despite the great idea and wonderful architecture of the place, we will never come back and do not recommend it. Everything is fine as long as nothing happens, in a crisis situation the level of management leaves a lot to be desired.