Everglades Luxury Residence

So I arrived yesterday then to be told I’ve be put a in different suite. Would of been nice to ring me before hand So I rang Jo the owner and told her I booked the elm suite not the cedar suite. Her response was I’m really sorry it’s still a lovely room but somebody has booked the elm suite for 3 nights if you want I can refund you. When I have just drove nearly four hours to stay there. With being it was a valentines weekend everywhere else was fully booked so then I asked politely can you do a complimentary breakfast for the hick up she told me don’t take advantage you know it’s a lovely room and said to me it’s becoming complicated don’t use nothing and just lock up I’ll refund you. Seriously nice way to welcome your guests Jo. So then we ordered a take away but there was only one bowl in the room I asked if there was anymore cutlery Jo then responded there is two folks . Seriously how rude! Worst of all the room had a double bed wasn’t even a king size paid the same money for a smaller room and a smaller bed nice one Jo !. All I can say the room was clean the bathroom was decent very large but the host made the experience awful if it wasn’t for it being Valentines weekend I would of slept else where as I believe she didn’t deserve my money with it the vile responses back ! I had the worst night sleep due to not having enough pillows and the bed being too small for me and my partner I wouldnt dare ask for an extra pillow would of be told you have two already probably. Never met such a rude host in my life I would never ever stay here again !