Beech Resort Boltenhagen

Wir haben eine Woche Sommerurlaub im Beech Resort Boltenhagen mit der Familie verbracht und waren rundum zufrieden. Die Anlage ist sehr familienfreundlich und bietet viele Aktivitäten für Kinder. Besonders gut hat uns gefallen, dass man zwischen Selbstverpflegung und Hotelservice flexibel wählen kann. Wir haben uns größtenteils selbst versorgt, aber auch mal das Frühstück bzw. Abendessen dazugebucht – eine sehr praktische Lösung. Die Unterkunft war sauber und gut ausgestattet, das Personal freundlich und hilfsbereit. Insgesamt hatten wir einen entspannten, gelungenen Urlaub – wir fahren glücklich wieder nach Hause und können das Beech Resort vor allem Familien mit Kindern sehr empfehlen!

Beautiful resort with careless service We have been coming to the Beech Resort Boltenhagen for years because the resort is truly beautiful and has a fantastic location. Unfortunately, we had a few unpleasant experiences this time that marred the overall impression. Upon arrival, we found a moldy plate in the dishwasher in our apartment. We took it to reception, where they politely apologized and brought us some replacement dishes – we had to clean the dishwasher ourselves, which we hadn't expected at this price level. Two days later, in the evening, we suddenly found shower gel, two bottles of water, and a juice in the accommodation. At first, we thought this was compensation for the moldy plate. However, when we asked, we were told it was due to a transposed number in the room number – that was a rather unfortunate situation. The buffet and the food in general were once again excellent. Big praise goes to the friendly and helpful service staff and the chefs – you can see their real commitment here! What we did find critical, however, was that during our stay, window cleaners came into the apartment unannounced – including from the inside. This isn't a good solution, especially if you're not there and the dog is alone in the room. Advance notice would have been absolutely necessary. Another point of criticism concerns the surcharge for the dog: Our small dog (3 kg) cost a total of €210 for 6 nights – €25 per night plus €60 for final cleaning. We consider this excessive and not really justified. Conclusion: The location, the food, and the many staff members are truly great – but service, cleanliness, and communication have deteriorated significantly. We sincerely hope that the resort returns to its former strength.