The hotel was recently renovated, with vinyl flooring and new furniture, which is very good for its category.
Excellent breakfast, with bread, waffles/pancakes, eggs, bacon/sausage, yogurt, porridge, juice, coffee, and muffins. The breakfast area is small, unfortunately they don't allow you to take food to your room, but you can wait a little while to get a table.
A negative point is the cleaning of the rooms. They didn't tell me at check-in that it was done every other day. I don't consider this a problem, but the problem was that on the cleaning days the floor was NEVER cleaned during my entire stay. The towels were changed, but they never left the correct amount for 4 people. They didn't replace shampoo/conditioner. On the first day after the cleaning, I went to the front desk to ask for a towel and shampoo, and to my surprise, they didn't have any. They gave me an extra face towel and two people had to dry themselves with the face towel. I asked for the next two cleaning services in the morning to clean the floor and replace the towels and amenities, as well as to replace the hair dryer that was missing. The attendant Douglas was very kind and said that this would not happen again, but unfortunately the hotel's housekeeping leaves a lot to be desired. Despite being a budget hotel, I paid for the service and I would not like to have these inconveniences.
At check out, the attendant Douglas said that he was unable to refund the $100 deposit paid on my credit card (the only method accepted by the hotel), and that my bank refused. When I arrived in Brazil, I contacted the bank, which said that the problem is with the hotel, which is providing incorrect information for the refund. I have already sent emails to the hotel, which insists that it is correct and that the problem is the bank refusing to allow the hotel to make the refund, and I have not yet received my money. The hotel is no longer responding to the emails sent to me.
I would really like to count on Trip's help in resolving this issue, since I purchased the hotel on this platform. In general, the hotel meets my travel profile, as I don't stay at the hotel, but I expected more friendliness from the staff, who, apart from the check-in attendant, the attendant Douglas and the night attendant Harry, who were very helpful, the others at the reception and café that I had contact with were rude, and didn't seem to care about the guests, as if they were doing them a favor by being there.
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