Sotetsu Grand Fresa Osaka-Namba

10/10 for location (Across Dotonbori; the metro train entry/exit was a few minutes walk to Shinsaibashi; and pick up location for bus or klook tours is a 2 to 3 minutes walk (usually across the hotel). 10/10 for the check in/check out machines which were convenient to use; but should a guest encounter difficulty using it, the staff are very attentive and quick to help. I did have hotel stuff we’re all super friendly and helpful, polite neatly dressed in professional looking. We had a last-minute request to extend our stay in the same room and we’re delighted when the staff politely did their best to accommodate our request. Thank you to the staff for making us feel valued. 10/10 for the supplies- these were strategically located, immediately visible to guests who can freely choose the supplies. The rooms we reserved made efficient use of space. It may seem cramped for other guests; thus, be sure to select the best room that the suits your need. We enjoyed the bedroom and bathroom with toilet ( loved the bathtub and warm toilet seats).   Buffet breakfast is available. There is also a restaurant just outside the hotel doors; while convenient stores are a few steps away. So that’s a Grand in Fresa was the best choice for us. Thank you to the hotel staff for making our stay so much pleasant and relaxing. I will definitely come back to this hotel. Thank you to Trip.com for providing a wide choice of hotels and rooms; enabling us to choose the accommodation best suited for my family. I will recommend Trip.com to my friends and colleagues at work.