Guest User
March 13, 2025
It may be trip.com's fault, but even though I made a reservation in advance, I received an email at around 5pm on the day of my stay saying that my reservation had been cancelled because the reservation was full.
An alternative hotel was suggested, but it didn't meet my requirements, costing an additional 5,000 yen for smoking, and the hotel was also unavailable, so I had no choice but to start looking for accommodations again after 7pm, including in other prefectures...
Later, the hotel's accommodation fee was charged as is.
I have no way to inquire about this, so I just have to put up with it.
I wish they would manage reservations a little better.
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