Cappadocia Cappa Via Cave Hotel Special Class

Unfortunately we faced many issues with this ‘hotel’ during our stay in Cappadocia. It is a shame that the advertised pictures do not reflect the experience we had. Upon arrival at Cappadocia airport, we had booked the 15€ transfer. We were asked to get on a shared van which only had 2 seats left, we were 3 travelers. The lady was less than helpful and ushered us to climb aboard. For a 45 min journey, of course we declined and chose a taxi instead. Very disappointing as we were expecting a private transfer to the hotel. When we arrived at the hotel, we were met by a young boy working reception - maybe 18 years old? He then proceeded to demand the transfer money from us stating we were a ‘no show’…. We of course declined to pay as it was their issue. There was no manager available at this time to welcome us. The room was ok. The cave style is a great experience. However once again there was issues, only 2 towels in the room, no air conditioning and cave was extremely hot, no duvet for third bed… generally we were not happy. We then ordered from their room service option and received soup.. in a bag … Beds were uncomfortable with cheap linen and pillows, no cleaning or maid service unless you specifically ask for it. The breakfast was minimal and not hotel standard - more home stay standard. We also witnessed the breakfast lady remove leftover food off customers plates when they had finished and RETURN IT BACK TO THE BUFFET. We were shocked. Of course this is completely unacceptable - not hotel standard. We never received any kind of apology for our stay even though we expressed our disappointment. The man who worked in the day had very poor English and could not understand half of our requests. I recommend that at least one person at the hotel should have English in order to communicate with international guests. Do not recommend, I believe there are many more options that are better to stay in Cappadocia. Don’t make the same mistake we did! For reference we are three girls who travel a lot and don’t have ridiculously high standards! This was still disappointing to us.