Guest User
October 26, 2024
The breakfast room service was excellent, and we appreciated the quality of the mattress and spacious bath, which comfortably accommodated two. However, room 12A had persistent mechanical noises, possibly from piping, that disrupted sleep, especially as I’m a light sleeper. Regarding the spa, we were surprised by the £10 per hour charge, something we weren’t informed of when booking through a third-party site, maybe it’s on the official website. We’ve stayed at other spa hotels, like the Royal Leonard, where access to facilities was included. Additionally, the £50 hold was confusing. We were told it would cover room charges, but at checkout, we were charged separately for breakfast, and the hold still hasn’t been released after 5+ working days. This delay has been inconvenient. Overall, while we enjoyed aspects of our stay, we expected a bit more value for what we paid, especially for my partner’s birthday celebration.