Tlk Apartments and Hotel

Average at best Definitely a dated old budget hotel Check in service poor with staff wanting you to do it yourself online whilst they play on their mobile and then the online check in system does not work very well Only 2 free to air TV channels Walls are thin and you can hear neighbour snoring - was ok for me as deep sleeper but if you’re not…

Poor service Average hotel but what let it down was: a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard. b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days

Clean but no ideal for a good nights sleep Clean and good size rooms. Bed uncomfortable and could hear TV’s through the walls. Above floor was creaky so noisy. Windows opened onto outside corridor do need not feel safe leaving open.fridge noisy so switched off.

Complained about broken tv but thought the other broken items were so obvious that I didn’t need to report. I was later charged for the items which were already damaged! They automatically charged my credit card, which on this occasion was not the payment card! Other guests really noisy in middle of night. Drunken scuffles outside my unlockable door. Cutlery dirty

We were booked in, we had been charged for the room and because we were going to be late arriving we had checked in online. When we arrived just before midnight we were told there was no room and we could not have a refund until the following day. The member of staff on duty needed a bit of prompting but eventually tried to help, he was reluctant to call the manager but as we explained this is the sorted of thing that duty managers are there to deal with. He made three attempts to phone the duty manager and got no reply. We felt a bit sorry for him sat there on his own late at night dealing with angry customers with no back up from the people he worked for. It is not unreasonable to expect the room we had booked to be available and if not then something more than a couple of phone calls to a number that clearly states when you call it that the number is not currently in service. If TLK cared about it's customers it would have booked us into another local hotel and picked up the difference in cost between what we had paid and what the alternative cost. All of their attempts to blame it on the online booking platform were not true as they had processed the payment and allowed us to book in online. Then to refuse to provide us with an instant refund proved that they really didn't give a damn. My advice is stay well away from this company.