Philoxenia Hotel

Relaxing Atmosphere: The hotel is ideal for those seeking a peaceful and quiet getaway. The location, surrounded by forests and close to the beach, provides a tranquil environment. Guests enjoyed the serene vibe and scenic views.

Me and 4 friends (all young girls) spent six nights at Philoxenia Hotel in July. While the location was great and just minutes from the beach and nightlife the experience was let down by how we were treated. From the beginning, the staff seemed suspicious of us purely because of our age. We were repeatedly spoken to in a condescending and sometimes aggressive way, even when we were doing nothing wrong. One situation at the pool got especially out of hand when a staff member shouted at us and had to be physically held back by another member of staff over a small rule we hadn’t realised we were breaking. we weren’t given a warning or calmly told we had broken the rule, instead we were publicly embarrassed and disrespected despite profusely apologising and explaining it was an accident with no bad intentions. we were then banned from the pool which was completely unacceptable as we had payed to use the facilities. It was genuinely intimidating and felt completely disproportionate. There were also moments that raised serious concerns around how different members of our group were treated. One mixed race friend was blocked from entering breakfast despite showing her wristband, until someone else intervened. That kind of behaviour made us question whether bias was a factor. We came to Malia to have fun and be respectful guests, but ended up feeling on edge the whole time. If you’re a young group looking for a welcoming, relaxed atmosphere this probably isn’t the place.