Homewood Suites by Hilton Orland Park

I was not too please in the beginning but the front desk receptionist Mr. Warren was awesome he made my experience confrontable and address my concerns with diligence Mr. Warren is one of the reason ill continue with Homewood suites. thank you Mr. Warren.

Staff was very helpful and kind.

Wonderful and accommodating staff.

Absolute TRAAAASH! My daughter is turning 12 so we decided to celebrate her birthday with family. A worker by the name of Cheyenne told the children that they needed to be accompanied by an adult at all times. She looked at them and said, “I’m 25 years old, I don’t play with people kids. WHAT? Why would you say this to a child? All because they looked at you. There’s a lot to unpack here but let’s unpack what happened in the weight room: Again, there were two adults in there with them…NO, the kids were not mishandling or playing with the machines carelessly. They were simply working out as that’s what it’s used for. Well, Ms. Disrespectful and very condescending Cheyenne stormed in the weight room saying in a VERY loud voice, “There’s way too many people in here” I then begin to ask her, “How many people are able to be in here at one time?” Her response was, “there’s just way too many people in here and if you ask me one more question I’m going to band you from this hotel. Your kids are disrespectful” They were accompanied by two adults and if there was a problem talk to me. I then said, “And if you put me out I want my money back…where is the manager because you are rude?” She replied in a sneaky tone, “And you’re not going to get it!” WHAT KIND OF WORKER GOES BACK AND FORTH WITH A CUSTOMER?! A VERY RUDE ONE! If it wasn’t for us you wouldn’t have a job! I’m an African American successful female. Her comments made me feel like I’m “beneath” her….treated as if ALL African Americans are loud, broke and obnoxious. My husband and I are business owners and this isn’t a way to conduct proper business. Let’s fast forward to today: I spoke with the manager regarding this issue and she pulled up Cheyenne fake report saying that she was threatened, disrespected, etc. The manager Susana claimed that she would take my report and compare it to Cheyenne’s, and do an official investigation. Susana said she can’t hear what was said but she can see what happened…. Sounded like a joke to me. The whole time the manager read Cheyenne’s entire report, asking my husband and I questions about it as if she believed it. The manager NEVER apologized for what happened. She said, “I wasn’t here so I’m not sure what happened” Oooh, I’m telling you now. Then I began to think: Like Manager, like worker! Improper training for sure. I’ll definitely report this further to corporate. Everyone, I’l don’t beg for anything but PLEASE STAY FAR AWAY FROM THIS HOTEL!! My rating: negative zero out of a 100!!! The customer service is theeeee worse!

Staff was very attentive and the facility was very clean.

I love staying here, customer service is top tier! If you’re lucky to be serviced by Andrew, he’s amazing.