Murray Arms Hotel and Seafood Restaurant, Orkney

Beautifully decorated hotel serving very good food but disappointed by the way complaints were handled. We had some issues during our stay with our room not being cleaned despite being out of our room from 10.30am until 8pm. When we returned the following day at 3pm, to a still uncleaned room, the hotel manager informed us that staff had until 4pm to do housecleaning. No explanation or apology was offered although the manager was aware the room had been missed the previous day. Also had some issues dining in the hotel. While we enjoyed excellent service on one evening, on a second evening we had a wait of 90 minutes for food to be served and then had to send one meal back as cold. The dining room was cold and we overheard other diners complaining to staff about the temperature. The meal was then not invoiced correctly and we waited around while the hotel manager asked us to list what we had eaten and drank. There was no apology or recompense for the poor dining experience. Another issue was the light sensor in the bathroom. The windows in the bedroom didnt open so we had to keep the bathroom window and door open to cool the bedroom. The light kept coming on during the night interrupting sleep. Unfortunately, the light issue and poor customer service from the hotel manager mean we wouldn't choose to stay here again.

Breakaway Amazing - great food, friendly people!

We had a very pleasant stay. Beautiful area.

Fabulous place with so many pluses. Great food and hospitality.

People were great The people that work here are really lovely. We enjoyed our meals. Our room was on the small size, but very cozy. We parked in the back patking lot with no issues.

Don’t hesitate just book it This is a little gem of a place The staff could not be more friendly or helpful especially Gina & Jackie The accommodation is comfortable,homely and super clean The friendly atmosphere created by the the staff in the newly upgraded facilities made this a memorable holiday for all the right reasons The food in their sea food restaurant is second to none. And keenly priced Quality through and through The Sea Food Platter is highly recommended The banter in the bar from the OLDIES at the Thursday Club apparently is and was legendary There was one member of staff with a strong North East accent that was at times difficult to understand but other than this observation !! A great stay.