Ordos RuiYa Hotel Reviews

Response from Property: 尊敬的賓客，特別感謝您分享在鄂爾多斯瑞亞酒店的愉快入住體驗！您對酒店 “漂亮” 的整體評價，以及對 “精美裝飾設計、藝術品雕塑” 的細緻關注，還有對前台 “友好樂於助人” 的認可，每一句都讓全體團隊倍感榮幸，這份肯定是對我們最大的鼓舞。關於您認可的核心亮點設計與藝術氛圍：我們在酒店裝飾設計上，特意融入了精美藝術元素與雕塑作品，希望通過這些細節營造獨特的美學氛圍，讓您在入住時不僅能得到休憩，還能感受到藝術的薰陶。能讓您注意到這些用心，正是我們設計時最想達成的效果。前台服務温度：“友好、樂於助人” 是我們對前台團隊的核心要求。從您辦理入住到諮詢問題，每一位工作人員都在努力用真誠態度提供幫助，希望用貼心服務為您的旅程開篇。您的滿意，就是對他們工作最好的肯定。未來，我們會繼續維護好酒店的設計與藝術氛圍，同時加強服務培訓，讓每一位賓客都能在鄂爾多斯瑞亞酒店收穫同樣愉快的體驗。期待下次還能在這裏迎接您，為您延續這份美好！

Response from Property: 尊敬的賓客，特別感謝您分享如此具體的入住體驗！您對 “工作人員友好”“房間舒適乾淨”“室內設計獨特” 的認可，以及對周邊餐飲、機場距離的細緻提及，每一點都讓全體團隊倍感開心，這些細節正是我們努力打磨的方向。關於您認可的核心亮點居住體驗與設計感：“房間舒適、乾淨” 是我們對居住品質的基礎堅守，從床品選擇到日常清潔，每一步都力求讓您住得安心；“室內設計獨特” 是我們在空間打造上的巧思，希望通過差異化的風格，為您的入住增添一份新鮮感，跳出傳統酒店的刻板印象。服務温度傳遞：“工作人員友好” 是我們對團隊的核心要求。無論是入住接待、問題諮詢，還是需求響應，每一位員工都在努力用真誠態度傳遞温暖，讓您在陌生環境中感受到被善待，您的肯定是對他們工作最好的鼓勵。區位與配套優勢：“附近有星巴克和漢堡王” 滿足了您日常便捷的餐飲需求，無需遠行就能享受熟悉的美食；“距機場 13 公里” 的距離，也為您的出行（尤其是趕飛機或落地後入住）提供了合理的通勤範圍，兼顧便利與效率。未來，我們會繼續保持房間的舒適潔凈，維護好獨特的室內設計，同時強化員工服務培訓，也會持續關注周邊配套的動態，確保每一位賓客都能收穫同樣優質的體驗。期待下次還能在酒店迎接您！

Response from Property: Dear guest: Hello! Thank you for recording your encounter with Riya with "personalized decoration, airplane restaurant features, and enthusiastic service". The love between the lines made us feel the warm atmosphere of parent-child travel. When "children like it very much" becomes the key word of the experience, we know that all the ingenuity hidden in the design and service has the warmest meaning!

Response from Property: Dear guest: Hello! We are surprised and touched to read your "unexpectedly good" evaluation - as a choice in your "new hotel" list, it is the most precious harvest for the Riya team to exceed expectations and become a "favorite"! Your deep recognition of the decoration texture, in-flight breakfast, and detailed hygiene make "unexpectedly good" a frequent surprise in your travels!

Response from Property: Hello! Thank you very much for your warm praise for the hotel's decoration design and service! Seeing you say "you can take photos anywhere", our design team is very excited - creating a space with both beauty and experience for guests is exactly our original intention of design ~ From the light and shadow art in the lobby to the details of the guest room, it is a great encouragement to be captured by your heart! Thank you again for letting us feel the meaning of service with your words ~ The hotel in your lens must be super beautiful. If you don't mind, please share it on social platforms with the topic #XXX Hotel Photo Guide# so that more people can discover this beauty ~ I look forward to handing you a cup of warm drink again soon and saying "Welcome home"!

Response from Property: Dear guests, hello! When the words "perfect" came into view, all of us at Ruiya were deeply touched by this extreme recognition! You recorded every surprise moment from check-in to check-out with delicate strokes, which made us feel that all the care hidden in the details was treasured by you one by one - this understanding is a gift more precious than "perfection"! May every journey of yours meet "perfection". We are waiting for you to go home at Ruiya, and let the details continue to write touching stories!

Response from Property: Dear guest, hello! When we read your review, we seemed to see the excitement of the children in the airplane restaurant, and the unexpected warmth when you received the Dragon Boat Festival rice dumplings. This recognition that includes "cleanliness, service, breakfast" and "festival ritual" makes the whole team feel happy! We look forward to meeting you and your children again. Maybe on the next holiday, we can make rice dumplings and moon cakes in the airplane restaurant together, and make the journey a life poem worth remembering! May you be accompanied by a "warm atmosphere" every day~

Response from Property: Dear guest: Hello! When we read your comments, our joy almost overflowed with the words - "spotless cleanliness", "cloud-like bedding", "powerful shower water pressure"... The precise capture of every detail makes us feel your ultimate pursuit of quality, and it is our greatest honor to be the choice that meets your expectations!

Response from Property: Dear guest: Hello! Reading your review, we seem to be able to see the surprise and touch in your eyes through the text! The design aesthetics of the hotel has always been inspired by the "secret place in the sky". From the breakfast room transformed from an airplane to the high-rise guest room space, every line and light and shadow interweaves, looking forward to bringing guests an experience beyond the ordinary. Thank you especially for your detailed praise of Xiao Zuo and Xiao Li at the front desk! We are both relieved and moved to know that they helped you with your coordination of frozen milk and flight changes, and even took the initiative to take care of your children and push your luggage. We look forward to meeting you and your children again. Maybe next time you come, there will be new parent-child interactive surprises waiting for you in the airplane restaurant! May every journey of yours be accompanied by warmth and everything goes well~

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and sharing such a heartwarming review! We are honored to see that you and your family had a great time and lived comfortably during the May Day holiday! Upgrading your suite and providing convenient services for you, and getting your recognition, is the greatest encouragement for us~ The geographical advantages of the commercial street and museum downstairs, coupled with the special breakfast in the sky, can bring good memories to the children, and we are super happy! Looking forward to creating a more wonderful journey for you and your family next time, I wish you a happy life and everything goes well!

Response from Property: All staff are excited by your comprehensive and enthusiastic praise! The room is clean, soundproofed, and the bedding is comfortable. These are all the results of our efforts to create a comfortable resting space for you. It is a great sense of accomplishment to satisfy you! The superior geographical location and star-level service level will give you a great experience whether you are on vacation or on a business trip. We can't wait to see you next time. We will continue to make every stay as comfortable as home!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and leaving your valuable review. We apologize for the problems you encountered during your stay. Regarding housing prices, August is the peak season, and the overall market price rises. We have clearly marked on Ctrip that the rooms have no windows, etc., which may give you the feeling that the price/performance ratio is not high. This is something we have not considered carefully, and we will do more. Develop a reasonable pricing strategy to make your money worthwhile. Regarding the decoration smell in the room, we will continue to strengthen ventilation and deodorization work to eliminate the odor as soon as possible and provide you and other guests with a more comfortable environment. The stains on the sheets are our fault. We have seriously asked the staff to strengthen hygiene management to ensure that this kind of situation will not happen again. We will seriously study and improve the problems of small rooms and unreasonable table layout to create a more convenient space for you and subsequent guests. If there are dusty bedside tables and bar-like tables, we will immediately carry out comprehensive cleaning and strengthen daily cleaning inspections. Thank you again for your comments and suggestions. Your feedback is the driving force for our continuous improvement. We sincerely hope to have the opportunity to serve you again in the future, let you see our changes and improvements, and give you a perfect stay experience. I wish you a happy life and all the best.

Response from Property: Dear guest, we are deeply sorry for giving you such a bad impression. We have always been committed to creating a warm and comfortable stay experience for every guest, but we regret that we were not able to satisfy you this time. We will carefully reflect on our service processes and the way we communicate with you to see where the problems went. Your feedback is important to us and we hope you will give us a chance to make amends. If you have any further ideas or suggestions, please feel free to contact us and we will work hard to improve and provide you with more humane services in the future. We sincerely apologize to you again.

Response from Property: 親愛的客人，讀完您這條滿是誠意的實名長評，我們整個團隊都被深深打動了！您用一週的親身體驗，從硬件設施、服務細節到空間設計，細緻分享了每一處讓您驚喜的地方，甚至特意附上工作照片和社交賬號證明真實性，這份信任與認可，比任何榮譽都珍貴～您提到 “2024 年新開酒店，硬件服務媲美四五星卻性價比高”，這正是我們籌備時的初心 —— 想為年輕人打造 “住得好、花得值” 的空間；而 “全亞洲首家電台結合真實飛機的設計”，更是我們希望打破傳統酒店的刻板印象，用創新給住客帶來新鮮感，能讓喜歡新奇的您眼前一亮，我們特別開心。您對空間設計的細緻感知也讓我們感動：“高級簡約工業風的客房、灰色調 + 暖光燈的温馨感”“犧牲盈利空間做畫展藝術展”，這些看似小眾的設計巧思，本就是想讓出差或旅行的您，能在酒店找到 “像家一樣的舒適”，而非單純的住宿地點；而 “隔音好、衞生乾淨、無昆蟲干擾”，則是我們對 “居住安全感” 的基本堅守，哪怕是您在意的馬桶套、不換床單需求，或是意外弄臟的房間電梯，保潔團隊都能及時妥善處理，這份細緻能被您看到，我們格外踏實。最讓我們温暖的，是您對服務的認可 ——“前台早晚問好、早餐廳微信詢問送餐、保潔主動添置物品甚至提供擦鞋服務”，這些看似微小的舉動，都是團隊 “把客人當家人” 的真心體現：從衣食住行的需求響應，到指甲刀、酒精棉片等生活小物的準備，就盼着能讓您在陌生城市也能感受到暖意。您説 “不是出差是度假”，這句話就是對我們最大的肯定！您説下次去三亞還會選我們，這份篤定的選擇，是我們繼續前行的最大動力。未來我們會繼續守住這份 “人情味與高品質”，把每一個細節做得更紮實，不辜負您的信任。也盼着有機會在三亞的門店再次迎接您，讓您在度假時也能感受到這份熟悉的舒心與温暖～祝您工作順利，三亞之行提前期待，生活永遠滿是驚喜！