The Coach House Hotel

The location is good, close to restaurants and supermarkets. I didn’t like that so many things were broken. The shelf in the bathroom was loose and tilted, the wall lights next to the beds needed tightened as well, as they flipped on the side. The bathroom door handle and lock didn’t work. We had some long dark hair in our room. A lot was broken or crooked. It was ok for one night, but I wouldn’t stay longer. The girl at the desk was not very knowledgeable regarding her surroundings. I’ve asked about the Burren.  The Italian restaurant was good, the breakfast in the morning was good as well. However I emailed the hotel for gluten free options but I didn’t get any.

We were disappointed with our four night's B&B. The food was good. The breakfast was taken in the attached Bistro where we also took evening meals and arranged that they be paid for at the end of our visit. Disappointment No 1 During the second night we were kept awake by loud talking, singing, shouting and general rowdiness from what sounded like 3/4 intoxicated males. The noise was coming from beneath our first floor room - either in the Coach House yard, or immediately next door behind the pub. The latest noise we heard was 0215, when things went quiet. I reported the problem to the receptionist in the morning.She said she would speak to the night porter. That's all she said. No apology, or what she would speak to the porter about, and there was no feedback on any occasion after the complaint. Disappointment No 2. Following breakfast on our final morning, I asked to settle the bill before collecting our bags and handing in the keys. The receptionist gave me a till receipt which only covered the previous night's meal and drink. When I pointed out that it should include four evening meals, she simply said "Oh!". She spent some time tapping the computer screen and gave me another till receipt which was slightly lower than my mental calculations - about 8 euros lower. There was no apology or thank you for me pointing out her potential loss. I paid it and when returning to hand in our keys she said, "Oh, you still owe us 9 euros." When I asked what for she answered that the last bill was wrong. Again no apology. Being frustrated at her inefficiency and aloof manner I asked for a detailed breakdown of the correct bill before I would pay anything extra. After five minutes of screen tapping I then received a bill showing four simple lines of type showing a total for each day - not the detail I asked for, expecting the price of each meal and each drink.It did not explain how the paid bill was different from the final one. I protested while she was dealing with my credit card, told her I would post a poor review and left. She didn't say a word, either of apology for the inconvenience, or thank for pointing out her errors.They are so busy, both in the hotel, and the bistro/restaurant that customer service has been forgotten, and there is a serious training need in staff showing that they care and want to provide good service.

Very friendly staff. Good food. Patio furniture a bit rough but serviceable.