Voyage67422421149
January 30, 2024
We reserved a king suite for two (wife and I) directly through Hilton (Silver membership). Used the Hilton app to confirm and check in, which gives you the option to select your room. I contacted the hotel through the chat feature to request additional pillows put in our room before our arrival. They confirmed this would be done. The app also said that I needed to check at the front desk on arrival instead of giving us the digital key right away. This, they told me, was so I could put a credit card on file.. Okay, no problem! Thought it would be that easy. Wrong.... Our plane into Jacksonville was very late so we didn't get in until WELL after midnight. On check in, the guy at the counter was mostly wordless and gave us a different room (room TYPE was fortunately the same). I explained I already reserved a room. He had no answers, and really didn't show any interest in helping and not a bit of concern. Great.... Motel 6 experience. Up in the new room, no extra pillows. We had to go back down to get some. Also discovered a king suite had *just* enough towels for ONE person (they have an alternative day housekeeping schedule). We discovered the bathroom wall beside the toilet had boogers smeared on it (see pic). The floor behind the bathroom door also had hair and what I think were fingernail clippings?!? GROSS. Next morning, at the front desk, requested housekeeping that day, specifically calling out the badness in the bathroom, and we needed more towels. Front desk person (who was friendly unlike the zombie the previous night) said it would be done. Later that afternoon, returning to our room. Nothing was done... Again, had to call the front desk for more towels. I took our old towels and cleaned the booger wall and hair/clippings off the floor myself. Was told that they had to toggle from "alternate" to "daily" housekeeping, and it wasn't done that morning. Great... Was ASSURED housekeeping would come the next day. After this, our experience was fine. The bed was typically comfy for Hilton properties. Room was perfect for our needs. Hotel was very quiet too which I appreciated greatly. One point of comment is the shower head, a Waterpik selectable thing, was kind of broken and leaky. Couldn't get a shower spray setting to work so we just used the deluge that was like using a garden hose. I was polled about "how our stay was going" through the Hilton app and I explained our issues. I was (and still am) annoyed that the reaction net result was "talk to the manager". ***? I think people should examine other options in the area before choosing this place. I almost exclusively stay at Hilton properties on my travels and quite a few are Hampton Inns. Hamptons seems to be the "Motel 6" of the Hilton line, and for what the rooms cost, you can definitely do a lot better. Wasn't too pleased about our experience..and even at the point I might reconsider staying at Hampton Inns entirely from here on out. Also disappointed how Hil