Courtyard Newburgh Stewart Airport

2/5 just now on Google Five Star Prices/2 Star Quality Had we been staying at a &75/night “budget” motel, I might have expected and even tolerated the following: 1) two of our three rooms not ready ar check-in 2) a brusque and not particularly friendly front desk staff who were indifferent and unapologetic. 3)No free breakfast 4) A non-functioning hot-tub which was filthy, and a tiny pool not much bigger than the hot tub, 5) Zero housekeeping during a two day stay 6) 50 or more wedding guests having to get dressed for a wedding without a shower because of no hot water for almost an entire day.. For all of this to be the case at a “discounted wedding rate” of $229/night is both unacceptable and inexcusable. When I made the reservations, I was surprised at the high cost, but I figured it must be a really nice hotel. Instead, three rooms for two nights cost me over $1500 at the equivalent of a Motel 6. On a more positive note, the rooms were spacious, comfortable, and clean, and Bernie, who works at the Starbucks in the hotel, was friendly and helpful, unlike most of the other staff I encountered. I realize that any hotel can have unexpected issues out of their control, but losing hot water before the wedding was the icing on the cake. Considering that everyone in the hotel had no hot water for most of the day and that all the wedding guests in our party went to the wedding dirty, it seems like Marriott ought to offer us a partial refund or at least comp us a free night for a future stay. That might be the only way I would think twice about reserving at a Courtyard by Marriott in the future.

I’d stay again, but… Overall 3.5 stars. The room was a great size. Front desk employee was superb, very friendly and attentive. The only 2 issues I had was the air conditioner not properly working and housekeeping did not do a good job of cleaning. Day 1, I needed ice. I opened the ice bucket to retrieve the plastic bag and I noticed a sticky yellow substance on the inside. Turned me off. I went to the gas station across the street from the hotel to buy a cup of ice. Day 2 a second bag was placed inside of the same dirty ice bucket. At that time I was not pleased. I went to Walmart to purchase sheets, a blanket & Lysol. Yes, I’d stay again. Next time I’ll be prepared.

i have stayed at this hotel my last 2 visits. Good hotel. decently clean. They dont clean your room daily. I ddnt need it but it would be nice if they knocked on door to offer towels. we had to track down for that. I would stay again.

Great Stay I had a great stay. Place was clean front desk staff were very helpful. Its definitely my place to stay when in town.

Everything went well

Horrible. Didn’t give us the room we booked. No functioning AC. There was a constant noise from the pipes that was super annoying. We asked to move rooms and they refused. Didn’t ask how our stay was on exit likely because they get complaints so much. Never again. Hot tub was broken and pool is the size of a kidney bean.