Courtyard Newburgh Stewart Airport

2/5 just now on Google Five Star Prices/2 Star Quality Had we been staying at a &75/night “budget” motel, I might have expected and even tolerated the following: 1) two of our three rooms not ready ar check-in 2) a brusque and not particularly friendly front desk staff who were indifferent and unapologetic. 3)No free breakfast 4) A non-functioning hot-tub which was filthy, and a tiny pool not much bigger than the hot tub, 5) Zero housekeeping during a two day stay 6) 50 or more wedding guests having to get dressed for a wedding without a shower because of no hot water for almost an entire day.. For all of this to be the case at a “discounted wedding rate” of $229/night is both unacceptable and inexcusable. When I made the reservations, I was surprised at the high cost, but I figured it must be a really nice hotel. Instead, three rooms for two nights cost me over $1500 at the equivalent of a Motel 6. On a more positive note, the rooms were spacious, comfortable, and clean, and Bernie, who works at the Starbucks in the hotel, was friendly and helpful, unlike most of the other staff I encountered. I realize that any hotel can have unexpected issues out of their control, but losing hot water before the wedding was the icing on the cake. Considering that everyone in the hotel had no hot water for most of the day and that all the wedding guests in our party went to the wedding dirty, it seems like Marriott ought to offer us a partial refund or at least comp us a free night for a future stay. That might be the only way I would think twice about reserving at a Courtyard by Marriott in the future.

i have stayed at this hotel my last 2 visits. Good hotel. decently clean. They dont clean your room daily. I ddnt need it but it would be nice if they knocked on door to offer towels. we had to track down for that. I would stay again.

I did not ended up staying because the air conditioning unit was not on and it was 83 degrees outside that day. I had perishable items with me and needed to have air on in room so had to immediately cancel my reservation. Front Desk person was never around always had to wait for her to see me or hear me at desk before she would come over and check what I needed. When she finally did she was nice and courteous but felt she should be more accessible and easily accessible.

Everything went well

It felt clean, fresh, & safe. The room was amazing. I enjoyed my first stay; will definitely return.

Nice quiet