Phoenix on the Bay 2 by Brett Robinson Vacations

Upon arrival, we had to call a phone number provided to get a hold of someone to come to the front desk. Once the property manager arrived we purchased 2 parking passes, which were $45 each. We were also given wristbands to wear during our stay. After checking in we headed up to the room. Immediately after walking through the front door we were hit with a strong smell of mold, mildew, and must. It was awful!! Unfortunately problems kept appearing!!! After walking through we noticed the king bed was missing a comforter as well. The bathroom toilet seat in the king room was missing the lid, it was completely broke off! After noticing these problems we contacted Vacasa, who manages the property. After 2 calls after not receiving a call back that we were promised, we were told to go buy some air freshening spray and to try and “air” out the condo and they someone would bring a new comforter. After going and buying our own spray, which never worked!! The furnace filter was absolutely disgusting and should of been replaced a long time ago!! Both front windows in each bedroom were covered in black trash bags that were taped up with blue painters tape. Looking behind the trash bags we found both windows covered with mold and mildew!!! 3 more calls were made to try and resolve the issue. Due to a respiratory health condition it made it impossible to sleep in that condo. 3 more calls were made that night to try and fix the problem, supervisors never followed through! More mold was discovered in the shower!! Completely unacceptable!!! Now that it was almost 9:30 at night and a supervisor let us know that the local managing person would not see the ticket til most likely the next morning! We were stranded with nowhere to go!! After calling daily for a week after our stay and multiple “supervisors” stating they would give us a call back, we have never got a call back. Never once did someone try and make it right and resolve the problem!!! Could write more but it won’t let me!