Guest User
July 13, 2024
I made a reservation at this hotel to celebrate my birthday, to enjoy the services and visit the city. On the day of arrival, I was called by the hotel that they could not honor the previously confirmed orders because a group of people had arrived, without offering us another possibility of accommodation. We were already in the city ready to stay. We were hoping they come up with another solution but they acted annoyed and we didn't get any answer, leaving us with no accommodation. Later (when we were already staying at another hotel) we were called with the news that they had a small room in the attic without a balcony, of course we did not accept this offer. We chose this hotel because of the facilities they offer, but the unprofessional behavior convinced us that it is not worth choosing. I do not recommend.