Check-in at this hotel after getting off the plane in Zurich, but the staff at the front desk has poor English, communication problems, and is like a novice, completely difficult to give assistance, more Senior employees did not take the initiative to assist, and another Asian-faced employee attitude does not seem good.
When I checked-in 1 hour early, the front desk staff only said that the reservation for the day was full, could not give us a room in advance, only asked us to wait aside, but finally found that the guests who arrived later than me can even check-in first, then I and several customers found out, then check-in at the front desk to have a room, then why can not do the check-in process in advance? Or try to identify the order in which those guests arrived?
Entering the room, smaller than cheap hotels in Japan, two suitcases are not enough space to open, I booked a double room, but even gave me a bunk bed room, I believe it is a three-person room, the bunk bed made me hit my head several times!
There was no equipment in the room, no refrigerator, air conditioner equal to no, very stuffy and hot, basically nothing except towels. I know Zurich is more expensive, but this is already a hotel far from the city, close to the airport, but it is also hard to imagine the experience is so bad!
Even at the beginning of June, since I also felt the nausea so I opened the window, but eventually found that in addition to the sound of a lot of cars coming and going, there was low flying plane noise starting at around 6 am, I don't understand why no one had said this before! !
Very bad experience, definitely won't come again next time!
Original TextTranslation provided by Google