Auburn Marriott Opelika Resort & Spa at Grand National

Dining Experience: Guests frequently complimented the quality of food, especially the buffet and breakfast. Dining by the pool and at the hotel restaurant was described as enjoyable.

We checked in on Easter Sunday for a two-night stay while visiting Auburn. As Lifetime Titanium Elite members, we have stayed at many Marriott properties over so many years, and this was one of the most disappointing. The hotel was nearly empty. I counted no more than 20 cars in the parking lot on our first night. We booked using the military rate, as my husband has earned it. At check-in, there was no offer to assist with our luggage. When my husband asked about a room upgrade, the woman at the front desk said, "Not on your rate." No acknowledgment of his service. No "thank you." Just a dismissive response that lacked any warmth or hospitality. We were placed in a room with a parking lot view of ongoing construction, even though the hotel had very low occupancy. Despite our elite status, no effort was made to improve our experience or recognize our loyalty. The pool and gym were both in good condition. However, service at the pool bar was lackluster. The staff was clearly still in training, and while they were trying their best, the level of service did not match the high prices. On the day we were scheduled to leave, we requested a late checkout. We were told by another woman at the front desk that they had to first "verify whether someone had specifically requested our room". I can say with confidence that no one was lining up to request the room we had. It may be that this property considers itself a "resort" and chooses not to honor Bonvoy status in the same way as other hotels. Regardless, we felt unwelcome and unappreciated throughout our stay. Next time, we will book the boutique hotel near campus, where we expect to be treated with the respect Marriott once stood for.

Love the area! Great hotel!