SJP186338
July 10, 2024
If you're looking for a 5 star experience, I'd advise you to choose another hotel in Croatia. This hotel probably ticks all the boxes to be 5 stars: 3 pools A small gym area Shower gel and shampoo in one Air conditioning Pool towels Clean floor Beautifully pumped in spa smell into the entrance Great (if a little to uniform) decor Great choice of fresh, healthy food. However.... the staff seem really miserable. We've stayed in 4 other places over the last two weeks, and the Croatians have been genuinely wonderful. I'm really happy, kind, helpful, and I've felt so welcome. But sadly, this hotel is far from that. At breakfast, I commented on how wonderful the orange juice was and the person making it said 'not really'. The cooking staff are miserable and not very well practised or practicle at cooking scrambled eggs or ordered omelette etc. The guy cooking the steak at dinner time was awful. People ordered, stood back (in an orderly line- as you do!) And he then served random 'bulshy' customers who had not ordered (fine maybe), but then when those who had ordered asked for 'theirs' - he challenged them aggressively 'have you ordered'.....I could go on, lots of situations like this. It really feels as though the management isn't making this s wonderful place to work, and it could really be great. The table tennis table 'someone walked off with the bats two weeks ago'.... we asked if they could purchase new bays from the Intersport that is next door.... we shouldn't have to suggest this. They haven't. The evening live music would be more suitable for age 60-70 older in their ways folk. They would be better to cater to the young families and under 50's with piped ibiza type lounge music. The singers aren't good so they are singing to a very small crowd. The bar area and having to purchase drinks (even tap water for kids) would be OK, if the waiting staff were attentive. At dinner, you have to almost wait until you're eating your main course before they have time. Then they deliver the drinks and plonk them on the table - in a 5 star hotel, I would expect them to pour the drinks and perhaps wrap the cold bottles in a napkin to stop them dripping. At the evening bar, we were rudely 'told' not asked to move the drinks from the bar because it was the place for them to make the cocktails. The water had placed them there. We were the old customers sitting at the bar?!?! She could have asked nicely and offered to get a table to place the drinks on! Small things, but you expect from a 5-star hotel and which we've noticed in 3-4 star hotels. The sunbeds on the beach no longer belong to the hotel. They cost 15 Euro each per day. The sunbeds by the pools aren't enough for all the guests and aren't managed by staff, so they are 'reserved' by people all day.... turning up, only at 3 pm! The clientele are 80% overweight and uninspiring. 20% of people look after themselves and dress for dinner. Sadly, it lacks finesse, which cou