Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

The hotel impresses with a delicious breakfast buffet and attentive staff. Guests praise its cleanliness, spacious rooms, and cozy atmosphere. However, some find the property's vintage design outdated.

We recently had the pleasure of staying at Fortune Hotel Sullivan Court, Ooty, and it was truly an extraordinary experience. This was our second visit, and the exceptional hospitality we received has left us with cherished memories that we will treasure for years to come.For this visit, we had booked a Fortune Club Room, special room with modern amenities that enhanced our stay significantly. From the moment we stepped in, the thoughtful details stood out—complimentary Ooty-special cookies (Varkey ) and Fiamma premium bathing soap both men & women , which added a luxurious touch to our experience. The provision of an extra baby cot was another delightful surprise. This thoughtful gesture brought so much joy to our family, especially my wife and mother, who were incredibly happy with the extra care extended to us. It was these little details that truly made our stay feel special. From the moment we arrived, the entire team, under the remarkable leadership of Mr. Rajan, the General Manager, ensured that every detail of our stay was attended to with professionalism and exceptional care. One of the most impressive aspects of our experience was the personalized attention we received throughout our stay. Every day, Mr. Rajan or an authorized team member would personally inquire about our needs—be it the food, service, hospitality, or any assistance required. This level of personal engagement and care truly sets the hotel apart. We thoroughly enjoyed the campfire in the lawn area, which was a delightful and relaxing experience for our family. It added a magical touch to our evenings, creating a perfect ambiance to unwind. The kids absolutely loved the play area, recreation center, and indoor games, which kept them happily engaged throughout the stay. These thoughtful amenities made our family vacation all the more enjoyable. The front office team, GRM Monica (Manager – Guest Relations) and the Front Office Manager, provided a warm and welcoming atmosphere, ensuring a seamless Late night check-in and personalized care that made us feel right at home. The housekeeping team deserves very special recognition for their outstanding work. Our room was immaculately maintained, and every time we returned, it felt as though we were stepping into a freshly prepared space. Their attention to detail and commitment to guest comfort are truly commendable. The Food & Beverage team, ***** with the Executive Chef, exceeded all expectations. The food was exceptional in both quality and variety, and every meal was a delightful experience. The chefs personally ensured our satisfaction, and the buffet offerings were consistently top-notch.It was evident that the entire team is well-trained and highly motivated, displaying exceptional courtesy and professionalism at every turn. The seamless coordination among all departments created a truly harmonious experience. This is a testament to the leadership of Mr. Rajan, who ensures every guest’s satisfaction is a priority. His

Excellent tea made. Wonderful people. 6 star service. The chef took extra mile To serve us special tea for us to enjoy in the cold Ooty. Wonderful experience in Suvillian Court. The staff were all accommodating and friendly too. I will surely stay here when I come Ooty again. Thank you.