Guest User
December 27, 2023
I am very disappointed in the service at the Fletcher Hotels. To make a very long story short: We made a booking via a bongo voucher, left on holiday, arrived at our hotel at 10 am and were told that the hotel was completely full. While we had simply made a booking. I had all the evidence of it with me. But the gentleman at the counter didn't even want to look at this. They also did not join in the search for a solution. There we were, at 10 p.m. at night, just standing on the street. We wanted to call around in the lobby to find a solution, but we were just thrown out there too. Could we please leave the hotel... We then drove 1.5 hours back home. I have emailed for this. The staff member was spoken to and we received compensation. I have been working on this compensation for several weeks now and it now appears that we are not receiving what we were promised as compensation at all. They tell us that there are many blisters. I feel very unfairly treated and will therefore never book anything with Fletcher again.
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