Azure Hotel & Suites, Trademark Collection by Wyndham

Terrible service I ever experienced, staffs are cold. Breakfast is stingy, tap water comes with white liquid.

The breakfast is good, the location is near the Ontario airport,it is

I chose this hotel trusting the Wyndham brand, but what I encountered was beyond disappointing—it was appalling. The entire property was dilapidated and outdated, resembling a set from a low-budget horror film rather than a reputable hotel. The moment I stepped inside, I was hit with a musty odor, and the depressing atmosphere never improved. Every detail screamed neglect: Dim lighting that made the hallways feel eerie. Furniture that was worn, scratched, and visibly dirty. Stained carpets that looked like they hadn’t been deep-cleaned in years. The bed and pillows were the worst part. The "white" sheets were yellowed with unidentifiable stains, and when I lifted the mattress, I found bed bugs crawling underneath. I immediately recorded video evidence and confronted management, who seemed unsurprised. Housekeeping offered to move me to another room, but after inspecting multiple options, every single one had the same issues—discolored linens, questionable stains, and an overall lack of cleanliness. It was clear this wasn’t an isolated problem but a systemic failure in maintenance and hygiene. The "Trademark Collection by Wyndham" branding is nothing short of false advertising, a misleading label disguising a substandard, unsanitary property. In my 30+ years of travel—staying at dozens of hotels across more than 23 countries—I have never encountered a place this poorly maintained. This wasn’t just a disappointment; it was an outright nightmare!! Avoid at all costs—your health and comfort are not worth the risk!!!