Fairfield Inn & Suites Mansfield Ontario

We arrived around 730pm on a Friday night. It is under construction, and it shows. Huge storage containers with boxes laying around them in the parking lot. Makes for tight parking. I went to the reception desk, the entrance is dirty, boxes and materials leaning against the frame of the entrance door. Everything is dusty, large rolls of material laying in the reception area by the breakfast area, nothing is stacked away out of sight. Elevator is dirty. Came to the room, fairly small, can barely open the refrigerator. Tried to call front desk to get a wake-up call, phone is dead. Manager came with replacement phone, also dead. Manager brings alarm clock, not working as expected. Breakfast was a joke, nothing worth mentioning. I had used my elite night and when I came home on Saturday night I had an email with my bill. Checked my credit card statement, got charged $270. Called the hotel, front desk stated manager was not there and I had not used my points, (No, not points, my ELITE NIGHT). Manager will not be back until Monday sometime. This hotel is a disaster. I would not at all recommend this hotel. There are other places available in that area, also Marriott, that are likely to be a much better experience.

First problem was when I arrived; instead of a receptionist, there were workmen renovating the lobby. Hotel didn't tell me this. First rm they gave me had equipment in it and I had to chnage. They asked if I wanted rm service and I said yes. Left a $5 tip but rm was not made up. There were no tissues in the bathroom and no armchair in the rm. Last straw, when I went to shower, no body wash.

We were welcomed at the front desk by a representative dressed with his shirt inside out and green spiked hair. Then arrived a little later to our room greeted by a human hair on one of the beds. Very was very disturbing not knowing what else we would experience later in the visit. The hotel was under renovation which we weren’t made aware of. This was evident in the condition of the elevator.

I have been staying in this property for over 15 years. Usually one or two times a year. Every Christmas, the pool is closed which really makes me angry. Just stayed this evening and the bathtub was so dirty that I would not take a bath in it, and there was no conditioner. Really disappointed

They are in the middle of remodeling so it’s very loud during the day. The ice machine isn’t accessible due to construction and the front desk doesn’t have access to ice AND their little store didn’t have any water. The pool is closed for construction. Non of this was conveyed to us prior to check-in. The room was nice and clean.

Very clean and comfortable room. Friendly staff and great breakfast