The Charlotte Hotel & Restaurant

Always a pleasure staying at the Charlotte!

A nice little hotel. In a cute little town. It’s an old property, but it is very very clean. Do to the nature of the building you can hear everyone talking and walking. We were woken at 8:30 this morning by the room above us being vacuumed, which was very loud. Overall a nice stay!

I had stayed at this property once before and found it absolutely charming, and convenient for family visit. However, this time, when I entered my room, though it was made up and ready, it was obvious that someone had been laying on the the bed as the top was rumpled. In addition, I had a problem with the key during my last visit. This time, when I stepped out of the room just go retrieve my bag from my car out front, I closed the door, and was unable to unlock the door with the key provided. If it weren't for the chef who was resting in the room across the hall and heard my efforts to open the door, I would have been stuck (did not have cell phone with me) until someone working at the property showed up. At 3pm, when I checked in, there is no one there, hence the self check-in process. Otherwise, I appreciate the property's unique charm and location in the hidden gem that is Onancock.

Be warned - there is NO FREE BREAKFAST!! I really wanted to like this hotel. It is quaint and has the perfect location in Onancock. It is also very quiet. But two issues. First I booked a room that said it included a free breakfast. When I inquired about this in the morning, I was told guests get a 15% discount for breakfast. Despite having paperwork indicated that I booked a room with breakfast, they would not honor it. By the way - the cost for an omelette there was $20. Second, there is no staff at the hotel other than at breakfast and dinner. They have a "self check-in" with an envelope that awaits you after you enter with a note inside saying your room is open and the key is in the room. Glad I was traveling with my husband because if I was solo, this would make me uncomfortable. Also, if something goes a bit off-kilter as it did for us during your stay, you need to call an 800 number to have someone help you out. This created headaches for us as we had things to do and had to wait a half hour or so before things got straightened out. So if you feel the price is right given not honoring your booking with breakfast and you aren't worried about no one being on premises, then this might work for you!

The hotel looked charming on the website but it loses its patina quickly once you get inside. Very dated furnishings, staff not at desk & then didn’t answer the phone number left to call for an issue. No mention on website that 3rd flare rooms required a climb of 40 stairs. The most problematic was heating that did not work - way too hot, nothing could be done to fix so we slept with window open & heat turned off. Not enough value for the price.

This Hotel is a gem. Quaint adorable. Comfortable beds. Caution to those needing elevators- there is just a chairlift that looks dated and narrow staircase. But super adorable