Spark by Hilton La Crosse Onalaska

The staff is praised for being amazing, understanding, and friendly, ensuring a welcoming atmosphere. Guests enjoy comfortable beds and spacious rooms, enhancing their overall stay experience.

Do NOT stay at this hotel unless you travel with your own cups. This hotel is too cheap and incompetent to provide plastic cups so you can rinse your mouth after brushing your teeth in the bathroom. While on the topic of the bathroom, the light switch was absolutely disgusting (see photos). The “new” headboard was ripped on one side and had greasy hair stains on the other. From a security standpoint, the exterior 1st floor door by the pool would not close and was left open all night. Upon checking out, I asked to speak to the manager (Mona) who made excuses and did nothing to address my concerns. They have a “Make it Right” guarantee right on the check in desk, that they might as well throw it in the garbage. As a Hilton Gold member, I expect a certain minimal standard . This hotel is a shoddily updated Comfort Inn that degrades the Hilton brand. My girlfriend and I had our July 4th night ruined.

It’s unfit. Not clean. Pool is freezing cold. Bathrooms have mold in them. Couldn’t find staff to express problems to because they were always hiding somewhere… I shouldn’t have to call someone to get a front desk attendant. Their job is to be at the front desk not hiding some where!