Guest User
August 10, 2023
First of all, the good news: the reception was very warm and the front desk staff do an excellent job. Thank you very much for that. The hotel is generally a bit dated. The rooms and suites are furnished to a high standard, but still have the look of the past. We had booked a suite with a sea view, but the sea is barely visible due to the beautiful palm trees by the pool. The minibar is well stocked, but the prices are unacceptable. The same goes for the restaurant and the pool bar. Cocktail prices range between €20 and €38. That even exceeds the prices of luxury hotels in northern European metropolises, which truly meet a 5-star standard. The biggest disappointment was the restaurant. The menu promises fine dining, but the implementation fails completely. We ordered fish for lunch, it was supposed to be 200g fish fillet, but on the plate there was no more than 120g with a dollop of sauce. The fish was well-done and dry. And all for a price of €40 - without a side dish! We ordered 2 side dishes, but one of them didn't arrive until we had finished eating. We should also add that we were the only guests in the restaurant at that time. The grilled vegetables that had been forgotten were partly burnt and consisted only of broccoli and fermented something. We just left them there. There is absolutely nothing for the children. A hotel that claims to have 5 stars should be able to offer a kids' menu with at least 2 dishes. This does not detract from the supposed gourmet cuisine. The service was very courteous and brought 3 desserts as an apology. The breakfast buffet is rather modest, but there are options to order food. Poached eggs were cooked through, as were Eggs Benedict. The pool area with the canopies is very nice, but again not 5s standard. The curtain on the changing room is broken or has been removed, so there is no place to change. The door to the ladies' toilet was broken. There are prohibitions posted on the cabanas, which we completely overlooked. We had drinks by the pool. When no one came for over 2 hours, I was thirsty and unsuspecting and took a water bottle out of my bag. The waitress came promptly and the first thing the gentleman did was to point out to me in a bold manner that this was strictly forbidden and that I had to put the wrong one away immediately. We were a little shocked and looked at each other in amazement. I told the waitress that no one had come for over 2 hours, but there was no answer. We then ordered more drinks and food, the salad from the menu was not available, so we had a spinach dish. However, it was so salty that we had to leave it. Here too, this is not how it works in a 5s hotel. It's a shame. The hotel has potential but some work needs to be done properly in some areas. Conclusion
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