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Check in was an absolute nightmare. I booked through trip.com instead of through hotel for a better deal. When I arrived the hotel audit told me there were two bookings under my name even though I only made one, so when she tried to cancel one it deleted both bookings... Online it says no refunds, and I had already paid for my room, and she was trying to make me pay a second time because she claimed she ”couldn't see my payment.” 🙄 She made me give her the number to the booking agency who basically told her they can't refund the money as per policy. She wasn't going to give me a room at all it felt like unless I paid again. Mind you, I paid $95 or $97 after taxes, no way in hell was I going to let that go and give the hotel more money. NO. Eventually she called her manager which she should have done to begin with and he talked her though how to fix the mistake. I am still angry over this. It was my first time here and it took me over an HOUR to get into a room. I was late to my online conference for work because of this. RIDICULOUS!!!!!! Aside from her, the hotel room was very cozy and comforting. Bed was unbelievably comfortable, so was the sofa in the room. I like that they use neutrogena products in the bathroom as well. Looks like updated flooring in hallway and bathroom which was really cute. I do recommend staying here as I'm sure the above incident doesn't happen all the time. Breakfast in morning was good, VERY polite woman serving. All staff had masks on and I noticed a couple regularly using sanitizer... I'll probably stay again.

Absolutely one of my best experiences! Clean and convenient! Front deck is friendly.