Red Lion Inn & Suites Olympia, Governor Hotel

Absolutely disgusting. I don’t know how any review says otherwise. How is this place allowed to be open? The mold alone is a health hazard. We arrived and they said the AC was out. Our room was located on the 8th floor and the hallway was dense, hot air. We opened our room to be smacked with even hotter air and we couldn’t get the lights on. We found a lamp that worked in the back of the room and were horrified to find the state of the room. Stains on the lamps, exposed outlets, dirty carpet, cigarette burns and holes on the bedding, furniture that looked like it was picked up off the side of the street. The bathroom was even worse. The floor of the bathroom was stained and dirty, obviously hasn’t been mopped in a long time. The sink was the same. The shower, worse! It has black mold growing all over the ceiling. The towels were the size of hand towels, as thin as paper towels, and HAD HOLES IN THEM. That was so crazy to see. They literally gave us bath towels with giant holes in them. Actually rags! Unfortunately it was 2am when we arrived after a whole day of traveling so we had to stay the night. We ended up cancelling the rest of our stay and went to Tacoma in the morning but before we left, we took a closer look at the bed and of course, there were pee stains on the mattress and mattress topper. I don’t think they ever switch the sheets out. It’s sad this hotel is this way. The pictures are a clear lie but show what this place could be with some renovations. The view of the lake is so beautiful and the staff were super friendly. I wish this hotel wasn’t so gross, we were sad to leave the view and the convenient location.

This is not a review of the hotel as I am still trying to make reservations. This is a review of their communication with Trip Advisor and their website. I am unable to use their coupon codes as I do not see a place to enter them on their website. I talked to the GM at the hotel, Sonesta and Trip Advisor and I am very frustrated. I am hoping it will be updated soon after speaking to customer service at Trip Advisor. They are going to reach out to Sonesta and let them know. Wish me luck! And Sonesta, please reach out to me if you can.

Our stay at the Red Lion Inn& Suites, Governor Hotel, 621 Capitol Way S, Olympia, WA 98501,was hands down one of the worst hotel experiences we’ve ever had.The front desk receptionist, Manny—who is just a standard hotel receptionist employee,not a manager—was particularly condescending, rude, arrogant, and unprofessional. He directed this attitude not only toward us, but also toward our underage son, who was staying with us and had a few friends briefly stop by to wish him a happy birthday. After checking in, we stepped out for a short time to handle some business. While we were gone, our son received a visit from a few friends—something we had clearly disclosed at check-in. It was not a party. Despite that, Manny began harassing our son, repeatedly calling the room instead of contacting us directly. He even came up to the room and knocked multiple times, making everyone feel uncomfortable,unwelcome and attempted to lure them out of the room and force them for their IDs.His behavior was completely out of line and unnecessary. On top of that, there were major safety concerns throughout the property: visible drug activity, a strong and unpleasant odor in the halls, dirty, locks on other rooms, many visible damages to our room, and even a bullet hole in one of the windows. The hotel looks nothing like the images advertised online—it’s a completely different reality once you arrive. Manny also falsely accused us of giving away our room keys—both of which we returned at checkout exactly as issued. He continued to escalate the situation and claimed his manager, who was clearly not on site, ordered him to kick us out. What’s worse, we’re left questioning whether the targeting and harassment our son and his guests experienced had anything to do with the color of their skin or their identities. The way they were treated was not just inappropriate—it was not only embarrassing ,but very disappointing for our son Ultimately, we were told we would get a full refund within two days—but we don’t know if that will even happen. Do not trust the images, the staff, or the management. This hotel is unsafe, misrepresented, and run by people who have no understanding of hospitality or basic human decency. Stay away. This place should be held accountable.

Started in room 504 , was very clean and warm , came back got stuck in room 500..noo heat ,cold damp shivering.cheap space heater didn't help.. finally got room 508 was warm, heater worked but sliders didn't open more than 3 inches to very small balcony and curtains and walls surrounding balcony were covered and infested with black mold ,..no wonder I feel so f. N sick and can't stop puking..I know it's not entirely the minimum wage employees fault but it is 100% on the corporate kok sulker owners.who don't care if you get sick or die .. just give us your minimum wage money because we can't live on only $30,000 a month each ..I took many pics and videos and will be forwarding them to local , state and federal health inspectors...and posting on every social media...WTF

This hotel as a whole it tired, tatty and falling apart where it’s not broken already. The room was not particularly clean including the dirty sock left from a previous guest. The bath was peeling and there was mould on the walls. The bath tap dripped the entire stay. The glass lamp was broken and the room so cold that we had to get a heater from reception. Breakfast consisted of coffee/tea, fruit juice, apples, cereal, milk, bread and bagels. Nothing hot unless you used a very slow toaster. The dining room was cold and unwelcoming with several bulbs missing from the lights. The staff were helpful and mainly smiley but are limited as to what they can do in the circumstances.