Big Cedar Lodge

Exceptional customer service with friendly staff in restaurants, room service, and shuttle. Well-maintained facilities including pools, golf courses, and game room. Added attractions provide memorable experiences.

I booked a 2 night stay for my husband's birthday using the winter sale discount/off season stay (as we would not be able to afford the full price stay during more popular dates). We stayed in Falls Lodge, in a Premier King room from Feb. 25-27th. When I booked there were options to add sweets and blankets and gifts to the room but I didn't really see anything that was worth the cost for us. I rec. a welcome call from the concierge prior to our stay and I asked if I could have a small birthday cake delivered to the room, they said that would be no problem and it would be around $35 and the kitchen staff would send me an email with details/receipt. I received no further communications from the concierge or kitchen staff and when I called to see if I could pay ahead of time since my husband was putting the incedentals on his card and I didn't want to ruin the surprise they said they will be discreet at check in but would not let me pre pay. FYI about the incedentals for anyone planning to book, it was a $200/night hold ($400 total) which was more than our room cost, so plan accordingly if you need to use a different card than you booked with as it won't fall off for a few days. (We're not rich, so this trip was a splurge.) Moving on to check in day...I received a call in the morning offering early check in for a fee, we passed as we were going to explore the property first. As we drove in we were greeted by some very friendly deer. We did arrive a few hours early though and went to the front desk just to get some information and they let us check in early without a fee. Once we drove up to the lodge we unpacked the car and headed to our room - 393, the second I opened the door there was a plumber laying on the floor of our room fixing a leak in the jacuzzi. We were both surprised. He told us our room was supposed to be decommissioned and the front desk was aware. So he called the desk and sent us back to check in, meaning we had to repack the car and drive down the hill, they apologized and assured us our room would be ready by 4 and gave us a $25 game voucher for fun mountain. My husband was not happy about this because after driving several hours he wanted to rest in the room but we headed to fun mountin anyway, played bingo for free (we were the youngest couple there) and then ate at fun mountain. The food and service was top notch. We were told we'd get a call from the front desk when our room was ready and never did so I called the desk and they said we could head to our room, (another fail in communication) but the room was cleaned up and ready this time. The cake I ordered was sitting on the desk in the room and looked great, they also added a tiny cake that said best wishes and we had 2 free waters in the fridge and a basket with free cookies, popcorn and gummy worms. The rest of our time we explored the resort, we played mini golf, ate at Devil's Pool/Buzzard Bar twice, listened to great live music, ate breakfast at Truman

Talk about 'eye candy', this place is beautiful. It's a bit pricey but their accommodations are 1st class. They have everything your family will need whether it be lodging, restaurants, entertainment, water sports and fishing. You will fall in love with this place.