Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa, Algarve

This is an outstanding destination and property to stay at. As someone who is in the hotel business i recommend this hotel and resort to anyone

beautiful property, great room, clean, quiet, spacious, wondering staff, delicious breakfast, and absolutely stunning beach, great lunch place on the beach, only - oo many children, the hotel is huge and felt like we are in an all inclusive resort in Mexico - so prob great to be there w kids, but when traveling as a couple - next time will stay elsewhere,

Beautiful property

Perfect family trip

The resort is lovely and there is a variety of food on offer. If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case. On returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point after 10 pm when the guest is standing right there ready to turn in?!?! If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too. Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, a first in any place for me. Even more disappointing is that front desk and housekeeping don’t take responsibility but just try to blame the other and try your pass you around for a resolution. You may not have done it, but take action and resolve it as the guest should not be the one chasing your various team for an additional toilet tissues at 10 pm!

The resort is lovely and there is a variety of food on offer. If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case, on returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point at 10pm?!?! If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too. Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, even at the minimum. Extremely disappointed!